Inmar Intelligence

Director

• Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives
• Create scalable enablement programs that improve customer experience, operational consistency, program adoption, associate effectiveness, and lifetime customer value
• Establish adoption programs and consultative services to support speed to value and retention
• Drive organizational readiness for new products, capabilities, regulatory requirements, and strategic initiatives
• Establish enablement standards supporting enterprise growth and a customer-first approach
• Lead enterprise knowledge management strategy and ensure customer-facing teams have accurate, current, accessible documentation
• Oversee role-based learning programs, certifications, continuing education, onboarding, product knowledge, and operational excellence training
• Identify capability gaps and develop learning strategies to improve performance
• Build and develop a team of industry specialists supporting product and customer change management
• Oversee progress, product, industry, and governance communications
• Own Product User Acceptance Testing (UAT) engagement for Client Success
• Validate customer-impacting releases with Product, Technology, Operations, and Client Excellence leaders
• Ensure operational readiness before product launches
• Develop standardized release readiness processes, communication plans, and deployment frameworks with Marketing
• Lead implementation of product enhancements, regulatory changes, and industry-driven updates
• Coordinate cross-functional readiness activities across Product, Technology, Operations, and Client Excellence
• Develop change management strategies minimizing customer disruption while accelerating adoption
• Ensure customer-facing teams are prepared to support evolving product capabilities
• Lead Client Adoption reporting and operational insights for leadership decision-making
• Develop dashboards measuring adoption, enablement effectiveness, knowledge utilization, and support readiness
• Translate operational data into strategic recommendations improving customer outcomes
• Partner with Quality and Continuous Improvement teams to identify capability improvement opportunities
• Collaborate with Product, Technology, Sales, Operations, Client Excellence, Legal, Compliance, and Marketing
• Influence enterprise priorities through collaboration and data-driven decision-making
• Serve as executive sponsor for adoption and enablement initiatives supporting organizational transformation
• Build and develop high-performing enablement and adoption teams
• Establish goals, performance expectations, and career development pathways
• Promote collaboration across Client Success and enterprise partners

Sr. Director, Customer Adoption, Intelligent Inventory

Customer Success Manager

• Serve as the primary client contact and relationship owner
• Maintain consistent communication, clarify deliverables, and proactively manage expectations
• Translate client business objectives into outcome-focused media strategies
• Identify challenges, propose solutions, and connect campaign activity to broader business objectives
• Lead client status meetings, campaign reviews, and performance discussions
• Develop and present campaign recaps, performance reports, and strategic recommendations
• Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners
• Advocate for clients internally and ensure high-quality work
• Identify account expansion, additional solution, and future investment opportunities
• Partner with Sales on renewals, upsell opportunities, and account growth strategies
• Build trusted advisor relationships and support long-term retention and growth
• Oversee campaign planning and activation, timelines, deliverables, and performance expectations
• Translate Analytics and Ad Operations recommendations into clear client implications and next steps
• Manage internal project workflows via Monday.com, Salesforce, and other systems
• Conduct quality checks on deliverables
• Anticipate and resolve issues or delays while maintaining client confidence
• Support integration of influencer, retail media, and paid social components into omnichannel strategies
• Monitor evolving media trends
• Lead internal kickoffs and cross-functional working sessions, drive accountability, and build alignment without direct authority
• Leverage approved AI-enabled tools and automation to improve planning, communications, reporting, efficiency, and recommendations
• Identify process improvements that reduce manual effort and strengthen client experience

Client Success Manager, Media

Client Partner

• Lead, coach, and develop a team of Client Strategy professionals
• Set expectations for strategic thinking, presentation quality, client readiness, and executional feasibility
• Manage workload, priorities, resource allocation, intake, assignments, and deadlines
• Develop and oversee client-facing strategies, proposals, recommendations, narratives, presentations, and campaign materials
• Translate client business goals into actionable media, audience, shopper, and campaign strategies
• Provide strategic support for complex, high-value, or high-priority opportunities
• Guide post-campaign recommendations covering performance insights, learnings, optimization, and future growth
• Partner with Sales and Client Success on RFPs, proposals, pitches, planning sessions, and growth opportunities
• Develop audience strategies, channel mix recommendations, campaign approaches, retail and shopper strategies, and measurement frameworks
• Participate in strategic pitches and client presentations
• Guide recommendations using shopper and retailer data, behavioral insights, category intelligence, campaign performance, and market trends
• Integrate retail media, incentives and loyalty solutions, omnichannel activation, programmatic media, social media, and shopper marketing
• Oversee proposal decks, strategic sales presentations, wrap decks, business reviews, and executive presentations
• Coach team members on clear, concise, persuasive executive storytelling
• Collaborate with Sales, Client Success, Analytics, Media Operations, Product, Retail, and Measurement
• Align strategy, storytelling, execution, and measurement with internal capabilities
• Establish workflows, presentation frameworks, templates, reusable content, best-practice libraries, and technology- and AI-enabled workflows
• Identify process improvements and scale Client Strategy support while maintaining quality
• Improve proposal quality, differentiation, win potential, team productivity, and cross-functional execution alignment

Manager, Client Strategy

Strategist

• Lead strategic planning and recommendation development for client-facing proposals and presentations
• Translate client business goals into actionable media, audience, and campaign strategies
• Develop integrated strategic narratives for brand awareness, trial and acquisition, basket growth, repeat purchase, and retail conversion
• Build proposal decks, strategic presentations, and client recommendations during the pre-sale process
• Develop wrap-up decks and post-campaign strategic recommendations highlighting performance insights, key learnings, future opportunities, and optimization recommendations
• Partner with Sales and Client Success teams throughout pre-sale planning
• Support RFP responses and proposal development with audience strategy, channel mix, campaign approach, and retail/shopper recommendations
• Build executive-level presentations communicating strategic rationale, business impact, measurement frameworks, and growth opportunities
• Help position Inmar solutions through consultative storytelling and recommendations
• Develop audience and campaign recommendations using shopper and retailer data, behavioral insights, category intelligence, and market trends
• Recommend media channels, audience segmentation, campaign structures, and retail activation approaches
• Align campaign recommendations with client objectives, executional feasibility, retailer capabilities, and measurement strategies
• Identify opportunities to integrate retail media, incentives and loyalty solutions, omnichannel activation, programmatic, and social media strategies
• Own creation and refinement of proposal decks, strategic sales presentations, wrap decks, business review presentations, and executive-level storytelling materials
• Translate complex data and strategies into clear, concise, and visually compelling narratives
• Ensure presentation quality, strategic consistency, brand alignment, executive readiness, scalability, actionability, and operational alignment
• Collaborate with Sales, Client Success, Analytics, Media Operations, Product, and Retail teams
• Act as a strategic connector between client objectives and internal capabilities
• Ensure presentations and recommendations reflect campaign execution, measurement, and performance expectations

Sr. Director, Customer Adoption, Intelligent Inventory

Client Success Manager, Media

Manager, Client Strategy

Client Strategist