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Program Trainer, Client Adoption
Inmar Intelligence. Deliver instructor-led training for customers, internal associates, and business partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering instructor-led training and facilitating virtual and onsite learning experiences, while effectively customizing training materials to meet diverse audience needs. Strong ability to build customer relationships and support onboarding and implementation activities in the healthcare technology or SaaS sectors.
Highest-signal resume keywords
Instructor-Led Training DeliveryPresentation And Facilitation SkillsCustomer Onboarding SupportLearning Management Systems (LMS)Adult Learning Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Material CustomizationVirtual Training FacilitationOnsite Training DeliveryTraining Effectiveness EvaluationImplementation Support
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsCustomer Service SkillsAdaptability
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Healthcare TechnologySaaSSoftware ImplementationAdult Learning PrinciplesConsultative Interactions
About the role
Key responsibilities & impact- Deliver instructor-led training for customers, internal associates, and business partners
- Facilitate virtual and onsite training during implementations, onboarding, and product rollouts
- Lead classroom discussions, demonstrations, and hands-on learning exercises
- Adapt training delivery to audience experience and learning needs
- Reinforce operational workflows and best practices
- Support customer onboarding and implementation activities
- Partner with Product Liaisons to accurately deliver current product functionality
- Serve as an educational resource during go-live and stabilization
- Build trusted customer relationships through professional, consultative interactions
- Respond to learner questions and identify additional education opportunities
- Customize and maintain training materials, instructor guides, participant materials, and classroom resources
- Coordinate logistics for onsite and virtual training events
- Prepare training environments and supporting materials
- Gather participant feedback and evaluate training effectiveness
- Recommend updates to training materials based on recurring customer questions
- Collaborate with Product Liaisons and Enablement teams to improve learning resources
- Participate in ongoing product education
- Conduct onsite customer training during new implementations
- Deliver virtual onboarding sessions
- Lead train-the-trainer workshops
- Facilitate refresher training following product enhancements
- Support customer office hours and educational webinars
- Participate in implementation and go-live readiness meetings
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- 3+ years of experience delivering instructor-led training
- Exceptional presentation and facilitation skills
- Strong verbal and written communication abilities
- Comfortable speaking to groups of varying sizes
- Ability to travel up to 50% (or as required)
- Strong organizational and customer service skills
- Experience in healthcare technology, SaaS, or software implementation (preferred)
- Experience supporting customer onboarding or implementations (preferred)
- Knowledge of adult learning principles (preferred)
- Experience facilitating both virtual and in-person learning (preferred)
- Familiarity with Learning Management Systems (LMS) (preferred)
- Authorization to work in the U.S. without employer sponsorship now or in the future
- Not eligible for student visa sponsorship, including F-1 OPT or CPT
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
- Annual discretionary bonuses through the Core Company Performance Bonus Plan
- Equity grants
- Sign-on bonuses
- Growing Revenue Incentives
- Corporate or VIP Bonuses
- Deferred compensation opportunities