Sr. Director, Customer Adoption, Intelligent Inventory

Inmar Intelligence

. Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives .

Posted 9/26/2026full-timeUnited StatesSenior💰 $162,081 - $270,135 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives
Create scalable enablement programs that improve customer experience, operational consistency, program adoption, associate effectiveness, and lifetime customer value
Establish adoption programs and consultative services to support speed to value and retention
Drive organizational readiness for new products, capabilities, regulatory requirements, and strategic initiatives
Establish enablement standards supporting enterprise growth and a customer-first approach
Lead enterprise knowledge management strategy and ensure customer-facing teams have accurate, current, accessible documentation
Oversee role-based learning programs, certifications, continuing education, onboarding, product knowledge, and operational excellence training
Identify capability gaps and develop learning strategies to improve performance
Build and develop a team of industry specialists supporting product and customer change management
Oversee progress, product, industry, and governance communications
Own Product User Acceptance Testing (UAT) engagement for Client Success
Validate customer-impacting releases with Product, Technology, Operations, and Client Excellence leaders
Ensure operational readiness before product launches
Develop standardized release readiness processes, communication plans, and deployment frameworks with Marketing
Lead implementation of product enhancements, regulatory changes, and industry-driven updates
Coordinate cross-functional readiness activities across Product, Technology, Operations, and Client Excellence
Develop change management strategies minimizing customer disruption while accelerating adoption
Ensure customer-facing teams are prepared to support evolving product capabilities
Lead Client Adoption reporting and operational insights for leadership decision-making
Develop dashboards measuring adoption, enablement effectiveness, knowledge utilization, and support readiness
Translate operational data into strategic recommendations improving customer outcomes
Partner with Quality and Continuous Improvement teams to identify capability improvement opportunities
Collaborate with Product, Technology, Sales, Operations, Client Excellence, Legal, Compliance, and Marketing
Influence enterprise priorities through collaboration and data-driven decision-making
Serve as executive sponsor for adoption and enablement initiatives supporting organizational transformation
Build and develop high-performing enablement and adoption teams
Establish goals, performance expectations, and career development pathways
Promote collaboration across Client Success and enterprise partners

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Organizational Development or other relevant discipline required
12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions
Experience leading cross-functional transformation initiatives
Demonstrated success building scalable operational programs
Strong executive communication and influencing skills
Experience leading organizational change in complex healthcare environments
Healthcare technology, life sciences, pharmacy, or healthcare services experience preferred
Experience with CRM platforms, knowledge management systems, and learning technologies
Lean, Six Sigma, Prosci, or Continuous Improvement experience
Experience supporting SaaS or technology-enabled services
Candidates must have authorization to work in the U.S. without employer sponsorship now or in the future
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Annual discretionary bonuses through the Core Company Performance Bonus Plan
Equity grants, sign-on bonuses, and other tailored incentive opportunities
Growing Revenue Incentives
Corporate or VIP Bonuses
Deferred compensation opportunities