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Customer Services Representative – Member Billing
InMotion Ventures. Respond to customer enquiries via phone, email, and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, problem resolution, and attention to detail. Proficient in managing customer inquiries and payment processes while maintaining accurate records and supporting team operations.
Highest-signal resume keywords
Customer Service ExperienceProactive CommunicationAttention To DetailCRM Systems ExperienceInvoice Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServicePayment ProcessingInvoice ManagementRecord KeepingQuery Resolution
Soft Skills
Confident CommunicatorOrganizational SkillsIndependent WorkProblem Solving
Tools & Technologies
CRM SystemsSalesforce
Industry Keywords
Customer EnquiriesOverdue InvoicesAdministrative SupportOperational Tasks
About the role
Key responsibilities & impact- Respond to customer enquiries via phone, email, and live chat
- Resolve queries quickly and considerately
- Monitor payments and chase overdue customer invoices
- Support departmental tasks such as invoice updates and processing third-party charges
- Keep clear and accurate records
- Support customers throughout their contract
- Proactively follow up on outstanding invoices and negotiate timely payments
- Support administrative and operational tasks across the team
Requirements
What you’ll need- 2+ years’ experience in a customer service role
- A confident communicator who enjoys helping people
- Proactive, organised, and able to work independently
- Comfortable handling payment conversations and resolving issues
- Strong attention to detail
- Experience with CRM systems (Salesforce is a benefit, but not essential)
Benefits
Comp & perks- A permanent contract for long-term stability
- A flexible, remote-first working environment
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday
- 2 additional volunteer days to give back to causes you care about
- A competitive salary + discretionary bonus scheme
- Contributory pension scheme to support your future
- Healthcare cash plan for everyday wellbeing