InMotion Ventures

Administration

• Provide administrative support to operational teams and internal teams
• Manage incoming and outgoing post, including digitising and uploading documents within time-sensitive deadlines
• Provide clerical support and assist management teams with data collation for reporting
• Create, edit, deploy, and govern file/documentation management processes
• Dispatch information via external courier
• Input accurate data into the in-house information system
• Assist with billing, invoice fines, DVLA documentation, letters, communications, and other documents
• Coordinate team events and meetings
• Support additional businesses with process improvement and document-management synergies
• Manage the Directors’ time, prioritise business activity, liaise with stakeholders, prepare paperwork, and follow up actions
• Manage diaries, travel arrangements, visas, supporting documentation, expenses, and team meetings
• Manage office food shopping and stationery supplies
• Support office communications and conduct new-starter inductions, including Health & Safety briefings
• Work with HR and Compliance to complete and document Health & Safety requirements
• Coordinate office and building access cards with HR and the building team
• Distribute incoming and outgoing post for IMV
• Coordinate ad hoc support activities with the IMV Shared Services team

Business Administrator

Customer Support

• Respond to customer enquiries via phone, email, and live chat
• Resolve queries quickly and considerately
• Monitor payments and chase overdue customer invoices
• Support departmental tasks such as invoice updates and processing third-party charges
• Keep clear and accurate records
• Support customers throughout their contract
• Proactively follow up on outstanding invoices and negotiate timely payments
• Support administrative and operational tasks across the team

Business Administrator

Customer Services Representative – Member Billing