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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing In-Home Services schedules and Individualized Service Plans while ensuring compliance with legal and regulatory standards. Strong ability to communicate effectively with clients, families, and field staff to support quality care and operational efficiency.
Highest-signal resume keywords
In-Home Services ManagementScheduling and Logistics ManagementClient Care CoordinationRegulatory ComplianceGerontology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative ExperienceClient Record MaintenanceService Plan DevelopmentSoftware ImplementationScheduling Efficiency
Soft Skills
Effective CommunicationTeam CollaborationProblem SolvingRelationship BuildingMotivational Leadership
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
PACE ServicesHealth Care ProfessionConfidential Client InformationBackground ScreeningAccreditation Standards
About the role
Key responsibilities & impact- Ensure proper delivery of services to active PACE In Home Services Participants
- Oversee and manage In-Home Services schedules, associated orders, Individualized Service Plans, and Care Plans
- Serve as liaison between clients, families/caretakers, and InnovAge PACE In Home Services
- Inform clients about other applicable InnovAge services
- Ensure schedules meet Plans of Care and provider orders and are staffed by qualified personnel
- Notify clients, caregivers, and employees of schedule changes and document notifications
- Coordinate agency services with community agencies and PACE services
- Safeguard confidential client information
- Investigate, resolve, and report client-care and employee-wellbeing issues
- Participate in worker selection, daily stand-ups, and the on-call rotation
- Maintain current client schedules and verify scheduled shifts and visits
- Communicate with field staff, centers, and In-Home Services leadership about barriers and scheduling updates
- Maintain and review client records for legal, regulatory, accreditation, and policy compliance
- Support software implementation and provide system reporting
- Schedule field staff efficiently while minimizing mileage, travel, and overtime expenses
- Answer and route telephone calls and handle intake, referral, and inquiry calls
- Collaborate with team members on quality, census, and revenue goals
- Complete Standard Operating Procedures and perform designated backup Manager duties
- Attend assigned meetings and direct, motivate, and support field staff
- Build effective working relationships with field staff and colleagues to support daily In-Home Services operations
Requirements
What you’ll need- High School Diploma or GED
- 2 years’ related administrative experience
- Ability to perform each essential duty satisfactorily
- Preferred: 2 years’ experience in gerontology and/or medical/social services
- Preferred: 1 year scheduling or logistics management experience
- Preferred: 1 year in the health care profession
- Must comply with applicable Federal, State, and local laws, accrediting organization standards, and company policies
- Florida applicants require background screening through the Florida Care Provider Background Screening Clearinghouse
Benefits
Comp & perks- Medical, dental and vision insurance
- Short- and long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings plan
- 401(k) plan with company match
- Paid time off
- Company-paid holidays
- Patient-centered care model
- Diverse and inclusive workplace