InnovAge

Scheduling Coordinator

• Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians
• Prioritize appointment scheduling based on Expected By Date and clinical urgency
• Collaborate with clinical teams to manage participant flow and timely access to care
• Document appointment data and updates accurately in Epic EMR
• Liaise between participants, caregivers, providers, and external specialist offices
• Notify participants and families of appointment details
• Coordinate complex medical appointments, referrals, and specialty care services
• Obtain and track consultation notes and diagnostic testing results
• Manage clinic-based scheduling workflows and participant care coordination
• Perform front-office support, including participant check-in and appointment management
• Prepare and coordinate authorizations for specialty referrals and services
• Document scheduling activities and participant interactions in the EMR
• Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff
• Participate in IDT meetings as appropriate
• Coordinate schedule changes, transportation adjustments, medically necessary escorts, and coverage needs
• Support internal audits, quality reviews, and process improvement initiatives
• Perform other duties assigned by the Regional Scheduling Manager

Data Analyst

• Support the Director of Quality with data collection and analytics related to clinical outcomes, health care service utilization, and customer satisfaction
• Lead enterprise-wide ongoing and ad hoc data projects for the Quality Department
• Synthesize claims, service utilization, electronic medical records, enrollment, incidents, and grievances data
• Develop and execute analyses supporting clinical quality improvement, care management, and utilization management
• Apply nationally recognized health care quality metrics and benchmarking strategies
• Perform concurrent reviews and retrospective analyses of patient records and claims data to identify quality improvement opportunities
• Develop and maintain an organization-wide quality data repository as a source of truth
• Develop, maintain, and improve KPI dashboards for senior management
• Manage external contractors, including HEDIS abstractors and CAHPS survey organizations
• Ensure accurate and timely regulatory data reporting
• Generate analyses and reports for senior leadership, Board members, clinicians, and the general public
• Present findings orally, in writing, and visually to technical and non-technical audiences
• Serve as organization-wide subject matter expert on measurement and analysis methods
• Collaborate with leadership and quality personnel to assess data needs, advise on trends, and coordinate process-improvement teams
• Attend InnovAge facilities and/or participant homes as necessary to perform job duties

Senior Clinical Data Analyst

General Counsel

• Provide company-wide legal counsel on AI governance, data privacy, HIPAA compliance, and cybersecurity risk management
• Act as Chief Privacy Officer and interface with executive leadership on privacy matters
• Supervise the company-wide contract management system with support from a contract manager
• Ensure IT and vendor contracts are reviewed, negotiated, and tracked
• Lead legal review and negotiation of software licensing, staffing, consulting, SaaS, AI platform, technology service, business associate, cybersecurity vendor, general vendor, and strategic partnership agreements
• Advise procurement and business stakeholders on business, legal, privacy, and data security risks
• Lead the organization's AI legal and governance strategy
• Develop and maintain AI governance frameworks, policies, and approval processes
• Advise executive leadership on legal, ethical, and regulatory implications of generative AI, machine learning, and emerging technologies
• Review and approve AI initiatives involving PHI, employee data, or proprietary information
• Monitor federal and state AI regulations and assess organizational impacts
• Support enterprise AI risk management aligned with frameworks such as the NIST AI Risk Management Framework
• Advise on HIPAA privacy, security, and breach notification requirements
• Oversee breach response investigations and reporting obligations
• Guide use, disclosure, retention, and protection of PHI and personally identifiable information
• Oversee compliance with HIPAA, HITECH, CCPA/CPRA, state privacy laws, and other applicable regulations
• Partner with IT, Marketing, and other departments on privacy impact assessments and risk mitigation
• Provide legal oversight for cybersecurity governance and data protection strategies
• Advise on incident response, ransomware events, data breaches, and regulatory reporting
• Review technology architecture, cloud computing arrangements, SaaS agreements, and enterprise software implementations
• Support vendor risk management initiatives involving technology providers
• Develop contractual and governance standards for information security and data protection
• Collaborate with the CTO, CISO, Procurement, Executive Leadership Team, business functions, and legal department

VP, Associate General Counsel – Privacy Officer

Inside Sales

• Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives
• Meet or exceed targets for Calls Handled, Sales Qualified Leads, Call Conversion Rate, and Enrollment Rate
• Demonstrate best-in-class sales behaviors and execution as a team role model
• Maintain high-quality CRM hygiene and documentation standards
• Directly manage remotely located Inside Sales Representatives across multiple markets
• Conduct 1:1 meetings focused on performance, funnel health, conversion metrics, skill development, and action planning
• Use dashboards, reporting tools, KPIs, AI call transcripts, scoring, and insights to diagnose performance gaps and provide actionable coaching
• Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes
• Establish expectations, manage performance, and implement coaching and improvement plans
• Recognize and reinforce high performance and best practices
• Partner with Sales Operations and leadership to execute sales strategies and initiatives
• Ensure consistency in process adherence, call handling standards, and lead management
• Provide feedback on tools, processes, and market insights for continuous improvement
• Support onboarding and training of new team members as needed
• Perform supervisory functions and individual Assessment Specialist functions

Inside Sales Supervisor

• Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives
• Meet or exceed targets for Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, and Enrollment Rate
• Demonstrate best-in-class sales behaviors and execution as a team role model
• Maintain high-quality CRM hygiene and documentation standards
• Directly manage a remote team located across multiple markets
• Conduct 1:1 meetings focused on performance review, funnel health, conversion metrics, skill development, and action planning
• Use dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
• Leverage AI call transcripts, scoring, and insights for targeted coaching
• Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes
• Establish expectations and manage performance against key metrics
• Identify underperformance and implement structured coaching and improvement plans
• Recognize and reinforce high performance and best practices
• Partner with Sales Operations and leadership to execute sales strategies and initiatives
• Ensure consistency in process adherence, call handling standards, and lead management
• Provide feedback on tools, processes, and market insights for continuous improvement
• Support onboarding and training of new team members as needed
• Perform supervisory functions (30% of time)
• Perform individual Assessment Specialist functions (70% of time)
• No travel required (0% estimated travel time)

Scheduling Coordinator

Senior Clinical Data Analyst

VP, Associate General Counsel – Privacy Officer

Inside Sales Supervisor

Supervisor, Inside Sales