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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and management of In-Home Services, ensuring effective communication between clients, families, and service providers. Proficient in scheduling, operational reporting, and maintaining electronic health records within the healthcare sector.
Highest-signal resume keywords
In-Home Services CoordinationScheduling ManagementElectronic Health Records MaintenanceClient CommunicationGerontology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative ExperienceLogistics ManagementOperational ReportingClient Care Problem ResolutionService Plan Management
Soft Skills
Effective CommunicationTeam CollaborationRelationship Building
Tools & Technologies
Company Systems
Certifications & Qualifications
High School DiplomaGEDFlorida Care Provider Background Screening
Industry Keywords
PACE ServicesHealthcare ProfessionGerontologySocial Services
About the role
Key responsibilities & impact- Coordinate delivery of services to active PACE In Home Services participants
- Oversee and manage In-Home Services schedules, associated orders, Individualized Service Plans, and Care Plans
- Serve as liaison between clients, families/caretakers, and InnovAge PACE In Home Services
- Coordinate agency services with community agencies and PACE services
- Investigate, resolve, and report client-care or employee-wellbeing problems
- Participate in worker selection and daily stand-ups
- Participate in the on-call rotation
- Maintain client schedules, records, and electronic health records
- Verify scheduled shifts and visits and confirm completion of field-employee tasks
- Schedule field staff efficiently while minimizing mileage, travel, and overtime expenses
- Communicate schedule changes to clients, caregivers, and employees
- Provide operational information and compliance reporting using company systems
- Answer and transfer telephone calls and handle intake, referral, and inquiry calls
- Collaborate with team members on quality, census, and revenue goals
- Perform backup Manager duties as assigned
- Attend client, family, IDT, team, and other meetings
- Direct and support field staff and build effective working relationships
Requirements
What you’ll need- High School Diploma or GED
- 2 years’ related administrative experience
- Ability to perform each essential duty satisfactorily
- Preferred: 2 years’ experience in gerontology and/or medical/social services
- Preferred: 1 year scheduling or logistics management experience
- Preferred: 1 year in the health care profession
- For Florida applicants, background screening through the Florida Care Provider Background Screening Clearinghouse
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Life insurance and AD&D insurance
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings plan with company match
- Paid time off
- Company-paid holidays
- Patient-centered care model
- Diverse and inclusive workplace