Inside Sales Supervisor

InnovAge

. Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,800 - $112,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching capabilities in managing a remote sales team while consistently exceeding performance targets. Proficient in utilizing CRM systems, dashboards, and call analytics tools to drive data-informed decision-making and improve sales outcomes.

Highest-signal resume keywords

Sales Performance ManagementCRM System UtilizationCoaching and DevelopmentData Analysis and InterpretationRemote Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Qualified LeadsCall Conversion RateEnrollment RatePerformance MetricsKPI AnalysisAI Call TranscriptionCall AnalyticsPerformance TransparencyProcess AdherenceLead Management

Soft Skills

Effective CommunicationCoaching SkillsOrganizational SkillsProactive ManagementAccountability

Tools & Technologies

CRM SystemsDashboardsReporting ToolsCall Analytics ToolsAI Scoring Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Sales StrategiesPerformance TargetsTeam LeadershipContinuous ImprovementSkill Development

About the role

Key responsibilities & impact

Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives
Meet or exceed targets for Calls Handled, Sales Qualified Leads, Call Conversion Rate, and Enrollment Rate
Demonstrate best-in-class sales behaviors and execution as a team role model
Maintain high-quality CRM hygiene and documentation standards
Directly manage remotely located Inside Sales Representatives across multiple markets
Conduct 1:1 meetings focused on performance, funnel health, conversion metrics, skill development, and action planning
Use dashboards, reporting tools, KPIs, AI call transcripts, scoring, and insights to diagnose performance gaps and provide actionable coaching
Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes
Establish expectations, manage performance, and implement coaching and improvement plans
Recognize and reinforce high performance and best practices
Partner with Sales Operations and leadership to execute sales strategies and initiatives
Ensure consistency in process adherence, call handling standards, and lead management
Provide feedback on tools, processes, and market insights for continuous improvement
Support onboarding and training of new team members as needed
Perform supervisory functions and individual Assessment Specialist functions

Requirements

What you’ll need

Bachelor’s degree required
Proven record of consistently exceeding performance targets in current role
Demonstrated ability to manage competing priorities (individual production + team leadership)
Strong analytical and data interpretation skills
Effective communication and coaching skills, particularly in a remote environment
Experience utilizing CRM systems, dashboards, and call analytics tools
AI transcription/scoring experience preferred
Strong accountability and results-driven approach
Ability to translate data into action
Comfort with performance transparency and metric-driven environments
Disciplined, organized, and proactive in managing a remote team

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Life insurance and AD&D
Supplemental life insurance
Flexible spending accounts
401(k) savings/plan with company match
Paid time off
Company-paid holidays