Scheduling Coordinator

InnovAge

. Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians .

Posted 11/10/2026full-timeRemote • Virginia • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical scheduling, appointment management, and effective communication with participants and healthcare teams. Proficient in using Epic EMR and knowledgeable in medical terminology to support clinical operations.

Highest-signal resume keywords

Medical Scheduling ExperienceEpic EMR ProficiencyCustomer Service SkillsAdministrative ExperienceMedical Terminology Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment ManagementData EntryRecord KeepingFilingSchedulingReferral CoordinationDocumentationQuality ReviewsProcess ImprovementParticipant Check-In

Soft Skills

CollaborationCommunicationPrioritizationCustomer ServiceTeamwork

Tools & Technologies

Epic EMR

Industry Keywords

GeriatricsHealthcareInterdisciplinary TeamClinical UrgencyTransportation Coordination

About the role

Key responsibilities & impact

Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians
Prioritize scheduling based on Expected By Date and clinical urgency
Collaborate with clinical teams to manage participant flow and timely access to care
Document appointment data and updates accurately in Epic
Liaise with participants, caregivers, providers, and external specialist offices
Notify participants and families of appointment details
Coordinate referrals, specialty care services, authorizations, consultation notes, and diagnostic testing results
Perform participant check-in, appointment management, and other front-office clinic support
Coordinate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff
Participate in IDT meetings as appropriate
Manage schedule changes, transportation adjustments, medically necessary escorts, and coverage needs
Support internal audits, quality reviews, and process improvement initiatives
Perform other duties assigned by the Regional Scheduling Manager

Requirements

What you’ll need

1+ year of administrative, clerical, and medical administrative experience including filing, record keeping, data entry, and customer service
1+ year of scheduling experience
Recent medical scheduling experience within the last 1–2 years of employment
3–5 years of customer service experience
Remote work experience
Medical Terminology
EMR
Clinic health care experience in a geriatrics setting (preferred)
Experience as a Nursing Assistant in home care, long-term care, daycare, or group home (preferred)
Experience using Epic EMR (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Life insurance and AD&D
Supplemental life insurance
Flexible spending accounts
401(k) savings/plan with company match
Paid time off
Company-paid holidays
Patient-centered care model
Diverse and inclusive workplace