Scheduling Coordinator

InnovAge

. Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians .

Posted 9/23/2026full-timeRemote • Colorado • United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment scheduling, participant care coordination, and effective communication with clinical teams and external specialists. Proficient in managing EMR documentation and ensuring timely access to care in a medical setting.

Highest-signal resume keywords

Appointment SchedulingEMR ExperienceMedical Terminology KnowledgeCustomer Service ExperienceGeriatrics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord KeepingFilingAppointment ManagementReferral CoordinationConsultation TrackingQuality Review SupportProcess Improvement

Soft Skills

CollaborationCommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

Epic EMR

Industry Keywords

Medical Administrative ExperienceClinical UrgencyParticipant Flow ManagementInterdisciplinary Team CollaborationRemote Work Experience

About the role

Key responsibilities & impact

Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians
Prioritize appointment scheduling based on Expected By Date and clinical urgency
Collaborate with clinical teams to manage participant flow and timely access to care
Document appointment data and updates accurately in Epic EMR
Liaise between participants, caregivers, providers, and external specialist offices
Notify participants and families of appointment details
Coordinate complex medical appointments, referrals, and specialty care services
Obtain and track consultation notes and diagnostic testing results
Manage clinic-based scheduling workflows and participant care coordination
Perform front-office support, including participant check-in and appointment management
Prepare and coordinate authorizations for specialty referrals and services
Document scheduling activities and participant interactions in the EMR
Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff
Participate in IDT meetings as appropriate
Coordinate schedule changes, transportation adjustments, medically necessary escorts, and coverage needs
Support internal audits, quality reviews, and process improvement initiatives
Perform other duties assigned by the Regional Scheduling Manager

Requirements

What you’ll need

1+ year of administrative, clerical, and medical administrative experience including filing, record keeping, data entry, and customer service
1+ year of scheduling experience
Recent medical scheduling experience within the last 1–2 years of employment
3–5 years of customer service experience
Remote work experience
Medical terminology knowledge
EMR experience
Ability to perform each essential duty satisfactorily
Preferred: clinic health care experience in a geriatrics setting
Preferred: experience as a Nursing Assistant in home care, long-term care, daycare, or group home
Preferred: experience using Epic EMR

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Life insurance and AD&D
Supplemental life insurance
Flexible spending accounts
401(k) savings plan with company match
Paid time off
Company-paid holidays
Equal opportunity and affirmative action workplace
Diverse and inclusive workplace