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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis and healthcare quality metrics, with a strong ability to synthesize complex data and present findings to diverse audiences. Proficient in developing and maintaining quality data repositories and KPI dashboards to support clinical quality improvement initiatives.
Highest-signal resume keywords
Data AnalysisHealthcare Quality MetricsKPI Dashboard DevelopmentMS Office MasteryRegulatory Data Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data CollectionStatistical AnalysisClaims Data SynthesisSQLAdvanced ExcelMinitabSPSSSASVBADatabase Skills
Soft Skills
Strong Communication SkillsProblem-SolvingCultural SensitivityCollaborationPresentation Skills
Tools & Technologies
MS AccessQI MacrosPowerPointExcel Pivot TablesData Visualization Tools
Industry Keywords
HEDISCAHPSClinical OutcomesQuality ImprovementUtilization ManagementHealth Care Service UtilizationCustomer SatisfactionRegulatory CompliancePerformance MeasurementData Repository
Tech Stack
Tools & technologiesSQLVBA
About the role
Key responsibilities & impact- Support the Director of Quality with data collection and analytics related to clinical outcomes, health care service utilization, and customer satisfaction
- Lead enterprise-wide ongoing and ad hoc data projects for the Quality Department
- Synthesize claims, service utilization, electronic medical records, enrollment, incidents, and grievances data
- Develop and execute analyses supporting clinical quality improvement, care management, and utilization management
- Apply nationally recognized health care quality metrics and benchmarking strategies
- Perform concurrent reviews and retrospective analyses of patient records and claims data to identify quality improvement opportunities
- Develop and maintain an organization-wide quality data repository as a source of truth
- Develop, maintain, and improve KPI dashboards for senior management
- Manage external contractors, including HEDIS abstractors and CAHPS survey organizations
- Ensure accurate and timely regulatory data reporting
- Generate analyses and reports for senior leadership, Board members, clinicians, and the general public
- Present findings orally, in writing, and visually to technical and non-technical audiences
- Serve as organization-wide subject matter expert on measurement and analysis methods
- Collaborate with leadership and quality personnel to assess data needs, advise on trends, and coordinate process-improvement teams
- Attend InnovAge facilities and/or participant homes as necessary to perform job duties
Requirements
What you’ll need- Bachelor’s degree in research, statistics, health administration, or a related field from an accredited college/university
- State-issued driver’s license, personal transportation, good driving record, and auto insurance as required by law
- Minimum of three years of experience with data analysis
- Minimum of three years of working experience with nationally recognized health care metrics and performance measurement strategies
- Minimum of three years of experience generating accurate, easily understood data analyses and presenting results orally, in writing, and in graphs
- Working knowledge of healthcare industry measures, including CAHPS, HEDIS, and other common health care metrics
- Experience obtaining and manipulating health care claims, clinical values, enrollment, and survey data
- Mastery of MS Office, including Word, Excel, and PowerPoint
- Advanced Excel, Access, SQL, and database skills, including pivot tables, advanced formulas, VBA, and macros
- Experience with Minitab, SPSS, SAS, MS Access, and/or QI Macros
- Ability to learn specific software and new applications quickly
- Strong English written and verbal communication skills
- Ability to read, analyze, and interpret regulations and other documents
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds
- Must be open to relocation based on business necessity
- Travel required, including overnight travel out of state
Benefits
Comp & perks- Medical, dental and vision insurance
- Short- and long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings plan
- Paid time off
- Company-paid holidays
- 401(k) plan with company match
