ITSM Subject Matter Expert, BMC Remedy – Platform Architect

Innovatus Technology Consulting

. Serve as the primary platform architect and subject matter expert for the BMC Remedy ITSM suite .

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $130,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in BMC Remedy ITSM architecture, configuration, and integration, with a strong focus on aligning solutions with ITIL standards and federal requirements. Proven ability to lead complex implementations and mentor teams while ensuring operational excellence across multiple environments.

Highest-signal resume keywords

BMC Remedy ITSM ExperienceArchitecture and CustomizationIntegration via REST and SOAPActive Secret ClearanceCMDB and Asset Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BMC RemedyARSITILCMDBSmart ReportingWorkflow DevelopmentPerformance TuningMulti-Environment AdministrationUpgrade ImplementationTicket Automation

Soft Skills

MentoringCollaborationTechnical Leadership

Tools & Technologies

FlexeraSharePointLDAP/Active DirectoryDigital WorkplaceSmartITMyITVirtual ChatDSO

Certifications & Qualifications

BMC Certified Professional

Industry Keywords

Federal EnvironmentsDoDITSM ControlsSecurity ComplianceService Level Management

Tech Stack

Tools & technologies

ITSMLinuxSOAPTypeScriptUnix

About the role

Key responsibilities & impact

Serve as the primary platform architect and subject matter expert for the BMC Remedy ITSM suite
Design, configure, upgrade, integrate, and operate enterprise Remedy environments spanning Development, QA, and Production
Translate complex business requirements from federal stakeholders into secure, ITIL-aligned Remedy solutions
Own architecture, configuration, and support for Remedy ARS and the ITSM suite
Administer Dev, QA, and Production servers; manage environment setup, promotion paths, and operational health
Plan and execute major platform upgrades across lifecycle stages
Tune performance and apply upgrade architecture best practices for large federal deployments
Configure and import Foundation, Process, Transaction, and CMDB Configuration Item data
Develop and maintain service requests in SRM
Design and deploy new workflow objects and custom application forms
Design, configure, and implement Asset Lifecycle solutions
Configure and schedule Smart Reports broadcasts
Monitor ITSM process performance against Service Level Targets
Integrate Remedy with Flexera, SharePoint, netTerrain, LDAP/Active Directory, mobile barcode scanning, and network access control tools
Implement REST API and SOAP web services for ticket transfer and enterprise interfaces
Automate ticketing by integrating vulnerability scan results and certificate-check services
Partner with federal stakeholders to gather requirements and produce technical specifications
Lead implementations, upgrades, and complex troubleshooting for business-critical Remedy systems
Support architecture, requirements, design, development, validation, deployment, and post-production support
Contribute to scoping / level-of-effort estimates
Mentor peer engineers on BMC Helix Core / Remedy capability

Requirements

What you’ll need

Active Secret Clearance or Higher
Senior / Principal experience level with 15–20+ years of BMC Remedy ITSM experience
Bachelor's degree in Computer Science or related field, or equivalent experience
15+ years hands-on BMC Remedy / ARS / ITSM suite consulting, including architecture, customization, upgrades, and multi-environment administration
Deep working knowledge of CMDB (Atrium), SRM, SLM/SLA, RKM, Mid-Tier, Atrium Integrator, custom workflow development, and Smart Reporting
Proven experience integrating Remedy via REST, SOAP, LDAP/Active Directory, and common enterprise systems
Experience operating in federal or DoD environments and aligning Asset Lifecycle / ITSM controls with security and ITIL requirements
BMC Certified Professional (or equivalent demonstrated mastery) preferred
Ability to obtain or maintain required clearance (TS/SCI or Public Trust)
Prior support of DoD combatant commands, U.S. military services, or Fortune 100 / large federal agencies preferred
Experience with Digital Workplace, SmartIT, MyIT, Virtual Chat, DSO, and email/approval engine configuration preferred
Host-platform familiarity with Windows, Linux, and UNIX
Background mentoring consultants and leading technical capability for BMC Helix Core / Remedy
Must live near or be willing to travel to a SCIF on occasion