Innovatus Technology Consulting

Backend Engineer

• Serve as the primary platform architect and subject matter expert for the BMC Remedy ITSM suite
• Design, configure, upgrade, integrate, and operate enterprise Remedy environments spanning Development, QA, and Production
• Translate complex business requirements from federal stakeholders into secure, ITIL-aligned Remedy solutions
• Own architecture, configuration, and support for Remedy ARS and the ITSM suite
• Administer Dev, QA, and Production servers; manage environment setup, promotion paths, and operational health
• Plan and execute major platform upgrades across lifecycle stages
• Tune performance and apply upgrade architecture best practices for large federal deployments
• Configure and import Foundation, Process, Transaction, and CMDB Configuration Item data
• Develop and maintain service requests in SRM
• Design and deploy new workflow objects and custom application forms
• Design, configure, and implement Asset Lifecycle solutions
• Configure and schedule Smart Reports broadcasts
• Monitor ITSM process performance against Service Level Targets
• Integrate Remedy with Flexera, SharePoint, netTerrain, LDAP/Active Directory, mobile barcode scanning, and network access control tools
• Implement REST API and SOAP web services for ticket transfer and enterprise interfaces
• Automate ticketing by integrating vulnerability scan results and certificate-check services
• Partner with federal stakeholders to gather requirements and produce technical specifications
• Lead implementations, upgrades, and complex troubleshooting for business-critical Remedy systems
• Support architecture, requirements, design, development, validation, deployment, and post-production support
• Contribute to scoping / level-of-effort estimates
• Mentor peer engineers on BMC Helix Core / Remedy capability

Explore ITSM Subject Matter Expert, BMC Remedy – Platform Architect at Innovatus Technology Consulting. Review requirements and application details.

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ITSM Subject Matter Expert, BMC Remedy – Platform Architect