Strategic Initiatives Specialist

Innovetive Petcare

. Implement centrally designed technology, tools, templates, and processes at individual veterinary hospital locations .

Posted 10/7/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology implementation, data migration, and system configuration within veterinary hospital settings. Proficient in managing multiple projects and priorities while providing exceptional support and communication to hospital teams.

Highest-signal resume keywords

Veterinary Practice Management System (PIMS)Technology ImplementationsData MigrationMicrosoft ExcelProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationSystem ConfigurationTechnology ImplementationProcess ImprovementProject CoordinationVeterinary Practice Management System (PIMS)Appointment Scheduling TechnologyAI ToolsClient Communication PlatformsCloud-Based Phone Systems

Soft Skills

Detail-OrientedProblem SolvingExcellent CommunicationOrganizational SkillsService-Oriented Approach

Tools & Technologies

PIMSWeave Phone SystemsAI-Powered Virtual AssistantsClient Engagement ToolsAppointment Scheduling Technology

Industry Keywords

VeterinaryAnimal HealthHealthcareMedicalPet CareMulti-Site OrganizationsFranchise SupportConsolidator Organizations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Implement centrally designed technology, tools, templates, and processes at individual veterinary hospital locations
Populate systems, migrate data, and complete system configuration and setup activities
Execute assigned tasks for technology implementations, system conversions, and program rollouts on schedule
Communicate directly with hospital teams throughout implementation and provide troubleshooting support
Maintain accurate system data and configurations as new veterinary hospitals come online or existing hospitals change
Serve as a trusted resource for veterinary hospital teams using Strategic Initiatives programs and technology
Respond to questions and requests related to practice management systems, phone systems, client engagement tools, AI solutions, and other supported programs
Independently troubleshoot and resolve site-specific issues whenever possible
Escalate issues requiring system-level, policy, or centralized changes
Monitor site-level performance and identify opportunities for improvement
Review metrics such as appointment reminder compliance, call handling, virtual assistant performance, and appointment bookings
Identify hospitals needing additional training, support, or follow-up
Share feedback and recommendations to improve future implementations
Maintain project trackers, hospital records, implementation schedules, and status updates
Provide leadership with visibility into project progress, challenges, and outstanding items
Develop reusable documentation, process guides, and job aids
Document solutions for replication across multiple veterinary hospitals
Communicate with hospital managers, regional leaders, and cross-functional partners
Provide frontline support for PIMS, Weave phone systems, and AI-powered virtual assistants
Develop deeper expertise in a primary focus area and support other Strategic Initiatives team members

Requirements

What you’ll need

Highly detail-oriented with the ability to manage multiple projects, priorities, and hospital requests simultaneously
Comfortable working through ambiguity and solving problems without always having a predefined answer
Strong Microsoft Excel and documentation skills
Ability to work independently while proactively communicating project status, challenges, and needs
Excellent written and verbal communication skills
Professional, service-oriented approach when working with veterinary hospital teams and leaders
Comfortable learning new software and technology platforms quickly
Ability to explain technology, workflows, and processes clearly to others
Strong organizational and follow-through skills
Ability to prioritize competing deadlines in a fast-paced, multi-site environment
Experience working in the veterinary, animal health, healthcare, medical, or pet care industry (preferred)
Experience supporting multi-site, multi-location, franchise, or consolidator organizations (preferred)
Hands-on experience with a veterinary practice management system (PIMS) (preferred)
Experience with veterinary software, cloud-based phone systems, client communication platforms, appointment scheduling technology, or AI tools (preferred)
Experience with technology implementations, system conversions, process improvement, or project coordination (preferred)
Experience training or supporting end users on new software or technology (preferred)

Benefits

Comp & perks

Health, dental, vision, and life insurance
401k with company match
Paid time off
Paid parental leave
Free annual subscription to Calm Health
Employee pet care discounts
Training, continuing education, and career development opportunities
Remote work arrangement
Opportunity to improve veterinary teams', pet owners', and patients' experience across a growing multi-site veterinary organization