Veterinary Client Care & Pharmacy Specialist

Innovetive Petcare

. Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries.

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary terminology and hospital workflows while providing exceptional client communication and support in a high-volume environment. Proficient in managing appointments and utilizing veterinary practice management software to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Veterinary ExperienceVeterinary Practice Management Software (PIMS)Client CommunicationCall Center ExperienceDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Veterinary TerminologyAppointment SchedulingElectronic Medical Records (EMR)MultitaskingProblem-Solving

Soft Skills

Excellent Communication SkillsDetail-OrientedCompassionate MindsetProactive ApproachOrganizational Skills

Tools & Technologies

Microsoft OfficeVeterinary Practice Management Software (PIMS)

Industry Keywords

Veterinary PharmacyClient ServiceCall Center KPIsHigh-Volume EnvironmentClient Satisfaction

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries.
Provide support for online veterinary pharmacy services, including prescription coordination and client education.
Schedule and manage appointments across multiple veterinary hospitals.
Perform telephone triage, routing urgent and non-urgent inquiries appropriately.
Deliver personalized, high-quality client communication via phone, SMS, and email.
Accurately document interactions within electronic medical records (EMR) and communication systems.
Act as a brand ambassador by adapting communication style to reflect each hospital’s culture.
Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience.
Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction.
Serve as an extension of Innovetive Petcare’s veterinary hospitals across the United States.

Requirements

What you’ll need

2+ years of veterinary experience (required) – technician, assistant, or client service roles.
Strong knowledge of veterinary terminology, hospital workflows, and common medications.
Prior experience in a call center, remote customer service, or client-facing role preferred.
Proficiency with veterinary practice management software (PIMS) and Microsoft Office.
Excellent written and verbal communication skills across phone, text, and email.
Ability to multitask and stay organized in a remote, high-volume environment.
Detail-oriented with strong documentation and problem-solving skills.
Compassionate, proactive mindset with a focus on client satisfaction and patient care.
Full-time availability with rotating Saturdays required.

Benefits

Comp & perks

Health, dental, vision, and life insurance.
Paid time off (PTO).
Paid parental leave.
401k retirement plan with company match.
Employee discounts and perks.
Training, continuing education, and career development opportunities.
Free annual subscription to Calm Health.
Culture first company where FUN is a core value!
Opportunity to support a national network of veterinary hospitals.
Collaborative, growth-oriented team environment.
Make a direct impact on the client and patient experience.