Reservationist

Inns of Aurora Resort & Spa

. Secure resort reservations for accommodations, experiences, and dining via phone and electronic booking channels .

Posted 10/20/2026full-timeAurora • New York • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing resort reservations and guest services while leveraging technology to enhance operational efficiency. Possesses strong communication skills and a deep knowledge of local culture and attractions to provide exceptional guest experiences.

Highest-signal resume keywords

Hotel Operations ExperienceStay n' Touch PMS ProficiencySynxis CRS ExperienceExcellent Written And Verbal Communication SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-System ManagementMicrosoft Office ProficiencyTechnical LiteracyUpselling TechniquesGuest Complaint ResolutionKnowledge Of Guest PoliciesEvent KnowledgeIndependent Work AbilityHigh-Touch Operations KnowledgeFast-Paced Multi-Tasking

Soft Skills

Professional DemeanorApproachable AttitudeEmpathyJudgementFlexibility

Certifications & Qualifications

High School Degree

Industry Keywords

Cayuga County KnowledgeFinger Lakes HistoryArts And Culture KnowledgeViniculture KnowledgeAgriculture KnowledgeIOA Properties Familiarity

About the role

Key responsibilities & impact

Secure resort reservations for accommodations, experiences, and dining via phone and electronic booking channels
Use available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and email, and occasionally in person
Act as a brand ambassador to curate the perfect stay for each guest
Provide backup support for guest services staff as needed
Manage multiple systems simultaneously and leverage technology to increase efficiency and productivity
Strategically upsell guests to maximize revenue
Provide tours to guests when requested
Support the Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to appropriate departments
Handle guest complaints empathetically and resolve issues with limited supervisor support
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Perform other assigned duties

Requirements

What you’ll need

High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
Weekend and evening availability is required
Prior experience in hotel operations/reservations
Experience working with Stay n' Touch PMS and Synxis CRS
Specialized historical knowledge of Cayuga County
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
Familiarity with IOA properties

Benefits

Comp & perks

Competitive medical and dental benefits for full-time employees working 30 hours per week or more on average
Generous paid time off packages for full-time employees working 30 hours per week or more on average
401K program for full-time and part-time employees
Supplementary benefits for full-time and part-time employees
Highly competitive employee discount at all lodging and dining properties