Inns of Aurora Resort & Spa

General

• Secure resort reservations for accommodations, experiences, and dining via phone and electronic booking channels
• Use available resources to accommodate guest requests within parameters
• Communicate with guests primarily via phone and email, and occasionally in person
• Act as a brand ambassador to curate the perfect stay for each guest
• Provide backup support for guest services staff as needed
• Manage multiple systems simultaneously and leverage technology to increase efficiency and productivity
• Strategically upsell guests to maximize revenue
• Provide tours to guests when requested
• Support the Sales Department
• Maintain an approachable, knowledgeable, and accommodating attitude
• Answer general inquiries and direct phone calls to appropriate departments
• Handle guest complaints empathetically and resolve issues with limited supervisor support
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain knowledge of guest policies, room rates, and availability
• Perform other assigned duties

Explore Reservationist at Inns of Aurora Resort & Spa. Review requirements and application details.