Inoapps

Support Engineer

• Lead technical delivery for IBM i / iSeries managed services and project engagements, including planning, risk management, dependencies, and mitigation actions
• Lead IBM i security initiatives including user profile governance, authority management, auditing, compliance reviews, MFA integrations, vulnerability remediation, and system hardening
• Analyze and resolve system performance bottlenecks involving CPU, memory, disk, job subsystems, Db2 for i workloads, and application execution characteristics
• Provide hands-on guidance for IBM i infrastructure architecture, automation, integrations, deployments, upgrades, migrations, and platform readiness
• Design, test, validate, and deploy patching, PTF management, monitoring, compliance, and operational processes across development, QA, and production environments
• Administer, validate, and support high availability and disaster recovery solutions including PowerHA, MIMIX, Quick-EDD, iCluster, and backup/recovery testing programs
• Support IBM Power Systems infrastructure including PowerVM, logical partitions (LPARs), virtual I/O configuration, storage connectivity, firmware maintenance, and platform lifecycle planning
• Drive standardized, scalable technical decisions that improve platform stability, security, compliance, maintainability, and operational efficiency
• Serve as a primary client-facing technical contact, translating business objectives into practical roadmaps, execution plans, milestones, and recommendations
• Support managed services delivery and pre-sales solutioning with IBM and third-party vendors for upgrades, migrations, disaster recovery, hardware, and service expansion opportunities
• Support modernization initiatives involving REST APIs, web services, integration platforms, automation frameworks, and hybrid cloud architectures

Senior Support Engineer

Consultant

• Administer JD Edwards EnterpriseOne environments, servers, path codes, data sources, middleware, and security
• Manage package builds, deployments, ESUs, Tools Release upgrades, environment refreshes, and system monitoring
• Troubleshoot application, batch, web, database, middleware, integration, and performance issues
• Support production operations, change execution, incident response, documentation, and continuous improvement
• Work closely with functional, development, DBA, infrastructure, and customer teams to keep JD Edwards systems stable, secure, and performing effectively

Senior Support Engineer

Senior CNC Consultant