Clinical Services Manager

Inogen

. Manage Clinical Services personnel, primarily Respiratory Therapists and Nurses .

Posted 10/14/2026full-timeRemote • United StatesSeniorLead💰 $83,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical services personnel, ensuring compliance with regulations, and developing training programs. Proficient in clinical evaluation procedures and capable of maintaining high standards of patient care and departmental efficiency.

Highest-signal resume keywords

Bachelor’s Degree In Healthcare7 Years’ Experience In Clinical Services2 Years’ Management ExperienceAdvanced Knowledge In Microsoft OfficeExcellent Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Evaluation ProceduresPatient TitrationsSOP DevelopmentData Capture And ReportingQuality Assurance

Soft Skills

Relationship BuildingAnalytical And Problem-Solving SkillsConflict Resolution SkillsAttention To DetailSelf-Management

Industry Keywords

Home Medical Equipment IndustryOxygen TherapyRespiratory TherapyClinical ServicesEmployee Training

About the role

Key responsibilities & impact

Manage Clinical Services personnel, primarily Respiratory Therapists and Nurses
Ensure patient clinical evaluation procedures are established and followed
Update clinical evaluation guidelines and procedures as needed
Oversee daily processing of patient clinical evaluations for timeliness and accuracy
Address customer needs and exceed customer expectations
Monitor department capacity to meet Clinical Services and Sales objectives
Ensure compliance with applicable regulations
Support clinical functions as needed
Oversee personnel schedules and balance departmental workloads
Develop, implement and update SOPs and Work Instructions
Conduct patient titrations by phone and in person as needed
Select, hire, train and develop departmental staff
Conduct direct-report coaching, monthly check-ins and annual performance appraisals
Develop and maintain new-hire training materials, programs and evaluation tools
Administer employee discipline according to company policies
Monitor, observe, critique and provide quality assurance for service calls
Maintain departmental scripting, training and testing materials
Capture and download data for departmental metrics reporting
Coach staff to support employee satisfaction and group contribution
Maintain regular and punctual attendance
Comply with company policies and procedures
Assist with other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field, required
7 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required
2 years’ management experience required; experience with 5 direct reports preferred
Advanced knowledge/proficiency in Microsoft Office, required
Monitor employees to ensure proper licensure exists for each employee to conduct clinical evaluations
Excellent oral and written communication skills
Strong relationship building and interpersonal skills
Excellent management, planning, communication and organizational skills
Analytical and problem-solving skills
Effective conflict resolution skills
Attention to detail
Ability to work independently and self-manage
Ability to effectively interface with different departments
Willingness to travel up to 25%
A combination of training, education and experience equivalent to the listed qualifications may be accepted

Benefits

Comp & perks

Annual performance bonus incentive plan
Company-sponsored benefits
Wellbeing programs
Health insurance
Dental insurance
Vision insurance
401(k) plan plus employer contribution and match
Generous paid leaves, including vacation and sick leave
Paid volunteer time