Order Intake Quality Advocate Lead

Inogen

. Review orders submitted by Sales to ensure compliance with accreditation, regulatory processes, Inogen policy, and payor guidelines .

Posted 11/5/2026full-timePlano • Texas • United StatesSenior💰 $25 - $29 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicare and Insurance Billing, ensuring compliance with regulatory processes and quality assurance. Proficient in managing workflows, providing customer service, and utilizing CRM platforms to enhance operational efficiency.

Highest-signal resume keywords

Medicare And Insurance BillingQuality AssuranceCRM PlatformsCustomer ServiceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ReviewOrder VerificationWorkflow ImprovementData AnalysisTechnical Problem SolvingReport GenerationMedical Record MaintenanceBilling CompliancePatient InteractionDe-Escalation Techniques

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementDetail-OrientedAnalytical Thinking

Tools & Technologies

SalesforceOracleBrightreeMicrosoft Office

Industry Keywords

Healthcare IndustryMedicare GuidelinesPrescription GuidelinesHIPAA ComplianceCustomer Satisfaction

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Review orders submitted by Sales to ensure compliance with accreditation, regulatory processes, Inogen policy, and payor guidelines
Review patient files, medical documentation, payment information, and patient-supplied documents
Conduct internal order reviews and verify required documentation is accurate and acceptable
Recommend improvements to quality, workflows, policies, and procedures
Manage multiple worklists by monitoring volumes and aging while maintaining SLAs and performance metrics
Provide constructive feedback on rejected orders and process order corrections or reviews
Interact with patients, doctors, and staff while following HIPAA and company standards, including inbound/outbound calls and credit card payments
Ensure compliance with state and federal regulations and proper maintenance of medical records
Perform quality assurance reviews of team members' files and provide feedback
Handle disputes, escalations, complex issues, and de-escalate patient calls
Participate in new-hire and recurrent training
Resolve complex technical and business processes using subject matter expertise
Develop and improve work instructions, workflows, and learning aids
Run daily/weekly reports on non-booked orders, productivity, rejection trends, and team functions
Participate in high-level projects and other assignments
Ensure claims are billable based on order type, benefit payment, contract interpretation, and applicable policies
Monitor call-handling metrics, customer support, and customer satisfaction
Demonstrate leadership, professionalism, and a positive attitude

Requirements

What you’ll need

Excellent verbal and written communication skills required
Good time management skills, with the ability to prioritize and multi-task
Detail-oriented and analytical approach to assessing documentation
Experience with CRM platforms, preferably Salesforce, Oracle, and/or Brightree
Work experience or knowledge of the healthcare industry, preferably Medicare or prescription guidelines
3+ years of Medicare and Insurance Billing or Intake, preferably for oxygen or HME billing, required
2+ years customer service experience, required
Intermediate knowledge/proficiency in Microsoft Office, required
Associates degree in Communications, Healthcare Management or related field, preferred
2+ years de-escalation and quality assurance, preferred
1+ years experience working with Medical Sales personnel, preferred
Combination of training, education and experience equivalent to the listed qualifications
Must maintain regular and punctual attendance
Must comply with all company policies and procedures