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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing customer service operations across the EMEA region, focusing on team performance, customer satisfaction, and operational excellence. Proficient in coaching and developing team members while ensuring effective collaboration with various functions.
Highest-signal resume keywords
Team ManagementKPI ManagementCustomer Service OperationsRemote Team LeadershipEuropean Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI ManagementOrder EntryService CoordinationIssue ResolutionQuotations Management
Soft Skills
CoachingCollaborationCustomer FocusAccountabilityContinuous Improvement
Industry Keywords
Contact CentreLogisticsEMEA RegionCustomer ServiceTenant Management
About the role
Key responsibilities & impact- Lead the day-to-day Customer Services operation across the EMEA region
- Manage a team of customer service advisors
- Allocate workload and manage team performance
- Lead operational delivery
- Oversee quotations, order entry, service coordination, customer communication, and issue resolution
- Collaborate with Sales, Operations, Supply Chain, Logistics, Finance, and other functions
- Ensure customer commitments and standards are consistently delivered
- Manage day-to-day relationships with tenants at the Hillcrest UK site
- Understand tenant requirements, address service issues, and coordinate appropriate internal support
- Coach and develop team members
- Build accountability, collaboration, customer focus, and continuous improvement
Requirements
What you’ll need- Experience managing a team of customer advisors through KPIs and metrics
- Experience in a contact centre or logistics environment
- Experience managing people remotely and in different countries highly advantageous
- Ability to speak other European languages highly advantageous
- Ability to travel occasionally to UK operations in Hillcrest UK
Benefits
Comp & perks- 33 days holiday (inc. 8 public holidays)
- Life assurance
- Pension
- Income protection after 3 years of service
- Flexible benefits scheme
- Optional private health insurance
- Health cash plan
- Technology scheme
- Retail discounts
- Employee Assistance Programme
- Wellbeing portal with fitness videos, recipes, and mindfulness exercises