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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management skills with a focus on customer service excellence, accurate billing processes, and effective communication. Proficient in managing multiple tasks and utilizing various software tools to enhance operational efficiency.
Highest-signal resume keywords
Account ManagementBilling AccuracyJDE ProficiencyCustomer Service ExcellenceData Entry Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ProcessingData EntryExcel ProficiencyPowerPoint ProficiencyWord ProficiencyOutlook ProficiencyJDEWorkdayInContactAttention to Detail
Soft Skills
Verbal CommunicationWritten CommunicationTeam PlayerDe-escalation SkillsPrioritization
Tools & Technologies
JDEWorkdayTeamsInContactExcelPowerPointWordOutlook
Industry Keywords
Research Models and ServicesCustomer Master ReviewCustomer Restrictions ReviewSpecial PricingOrder Entry
About the role
Key responsibilities & impact- Provide excellent internal account management to existing accounts in North America and international intercompany customers
- Evaluate and input billing daily
- Verify pricing
- Complete billing and credit orders accurately and promptly
- Maintain an order-entry and invoice-processing error rate below 0.1%
- Respond to or acknowledge email requests within supervisor/manager guidelines
- Initiate credit/rebill requests within 48 hours or less based on issue severity
- Provide professional service that exceeds customer expectations
- Process shipping and billing locations, delivery dates, and specific customer requirements
- Manage multiple computer screens while communicating with internal customers by phone or email
- Participate in special projects and perform other assigned duties
Requirements
What you’ll need- High School Diploma
- Minimum of 1 year of relevant experience
- Excellent computer, keyboarding, and data entry skills
- Proficiency with JDE, Workday, Teams, and InContact
- Intermediate proficiency with Excel, PowerPoint, Word, and Outlook
- Ability to manage multiple computer screens while communicating by phone or email
- Knowledge of production within Research Models and Services
- Knowledge of models and locations, products and services
- Ability to attain competency level 2 or higher in Customer Master review and knowledge, Customer Restrictions review, View Customer Route, and View Special Pricing
- Excellent verbal and written communication skills
- Demonstrated attention to detail
- Ability to process large volumes of information and prioritize duties under busy conditions
- Ability to de-escalate situations calmly and diplomatically
- Ability to work as a team player
- Ability to read and interpret materials and communicate effectively
- Dedication to the humane and ethical care of research animals
Benefits
Comp & perks- Health and dental coverage
- Short- and long-term disability
- Paid time off
- Paid parental leave
- 401K
- Opportunities to learn and grow
- Professional development and meaningful work advancing treatments for patients