Hospital Software Support and Implementation Analyst

Inovadora Sistemas

. Implement systems for clients, ensuring the installation, configuration, and testing of contracted modules .

Posted 9/21/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in system implementation, technical support, and client training, with a strong focus on customer satisfaction and effective communication. Proficient in managing documentation and support processes while ensuring compliance with relevant regulations.

Highest-signal resume keywords

System ImplementationTechnical SupportClient TrainingCustomer ServiceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WindowsLinuxSystem ConfigurationTestingDocumentation ManagementSupport Ticket ManagementClient Interaction MonitoringRegulatory Knowledge

Soft Skills

Proactive ApproachVerbal CommunicationWritten CommunicationCustomer Satisfaction Focus

Tools & Technologies

Corporate WhatsApp

Industry Keywords

Brazilian Ministry of HealthANS Regulations

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Implement systems for clients, ensuring the installation, configuration, and testing of contracted modules
Conduct training and refresher sessions on system use, managing the process from start to finish
Test implementation modules and functionalities before their release and deployment
Manage implementation documentation, ensuring the validation and signing of forms and reports
Provide technical support to clients by phone, email, chat, and corporate WhatsApp
Open and document support tickets, recording system requests, defects, and bugs, and directing them to the appropriate teams
Monitor support tickets and ensure clients receive responses within the agreed timeframes
Provide technical support to partner resellers
Visit clients to monitor their interaction with and satisfaction with the solutions
Act as a liaison between the client and Inovadora, translating expectations into valuable solutions

Requirements

What you’ll need

Basic computer skills (Windows and Linux)
Proactive approach to identifying and resolving issues while ensuring customer satisfaction
Completed or ongoing undergraduate degree is a plus
Strong verbal and written communication skills
Willingness to travel
Knowledge of regulations, manuals, and programs issued by the Brazilian Ministry of Health and ANS
Customer service
Verbal and written communication
Problem-solving

Benefits

Comp & perks

Sesi Telemedicine
Unimed health insurance
BB Dental
Access to CDL, SESI, and SESC partnerships
Educational partnerships
Alura platform courses
TotalPass
Mediquo