Inovadora Sistemas

Analyst

• Implement systems for clients, ensuring the installation, configuration, and testing of contracted modules
• Conduct training and refresher sessions on system use, managing the process from start to finish
• Test implementation modules and functionalities before their release and deployment
• Manage implementation documentation, ensuring the validation and signing of forms and reports
• Provide technical support to clients by phone, email, chat, and corporate WhatsApp
• Open and document support tickets, recording system requests, defects, and bugs, and directing them to the appropriate teams
• Monitor support tickets and ensure clients receive responses within the agreed timeframes
• Provide technical support to partner resellers
• Visit clients to monitor their interaction with and satisfaction with the solutions
• Act as a liaison between the client and Inovadora, translating expectations into valuable solutions

Hospital Software Support and Implementation Analyst