Support and Implementation Analyst – Healthcare

. Implement systems for clients, including installation, configuration, and testing .

Posted 10/15/2026full-timeJoaçaba • BrazilMid-LevelSeniorWebsite

Tools & technologies

Linux

Key responsibilities & impact

Implement systems for clients, including installation, configuration, and testing
Train clients and provide refresher training on system usage
Test implementation modules and functionalities before releases and deployments
Manage implementation documentation, including agreements and reports
Provide technical support by phone, email, chat, and corporate WhatsApp
Prioritize support requests according to urgency
Open and document tickets in detail, directing requests to other departments
Follow up on tickets and ensure responses within agreed-upon timeframes
Handle complex incidents, escalating them when necessary
Provide technical support to partner resellers
Collaborate with other teams to resolve requests and conduct training sessions
Support the Sales team with the technical analysis of public tenders
Participate in proofs of concept (POCs), validating tender requirements against system functionalities
Identify opportunities to improve implementation and support processes
Visit clients to monitor system interaction and satisfaction
Participate in on-call coverage during emergencies or when necessary
Serve as the bridge between clients and Inovadora, translating expectations into solutions

What you’ll need

Knowledge of computer systems, including Windows and Linux
Proactive approach to identifying and resolving issues while ensuring customer satisfaction
Completed undergraduate degree
Strong verbal and written communication skills
At least 3 years of experience in technical support and customer service
Willingness and availability to travel
Knowledge of regulations, manuals, and programs issued by the Brazilian Ministry of Health and ANS
Attention to detail
Problem-solving skills
Knowledge of customer service practices

Comp & perks