Student Assistant – Onboarding and Support

Inpay

. Provide morning weekend coverage for the Support function .

Posted 10/8/2026part-timeCopenhagen • DenmarkEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client support capabilities, with a focus on effective communication and problem-solving. Proficient in using AI tools for transaction investigation and support improvement initiatives.

Highest-signal resume keywords

Client Query ManagementAI Tool UtilizationSupport Improvement Initiative LeadershipProfessional-Level English CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailProactive Work EthicTeam CollaborationCuriosity About AI

Tools & Technologies

AtlasPowerBIMicrosoft Teams

Industry Keywords

Client SupportWeekend CoverageKnowledge Base DocumentationTransaction Investigation

About the role

Key responsibilities & impact

Provide morning weekend coverage for the Support function
Answer client queries regarding payments
Assist with configuration and technical information
Escalate client queries to the appropriate teams
Use internal AI tools, including Atlas, to investigate transactions and respond to clients faster
Suggest ways to improve support work with AI
Shadow the core team on weekdays and support on weekends during ramp-up
Handle live queries with team review and support
Manage weekday and weekend support queries end-to-end
Document recurring queries for the knowledge base
Lead a support-improvement initiative
Set goals with the manager and review progress quarterly

Requirements

What you’ll need

Available to work between 8 and 16 hours weekly
Weekend mornings are fixed
Enrolled in a Bachelor's or Master's degree
Professional-level spoken and written English
Organized with strong attention to detail
Proactive and able to work independently
Team player who communicates efficiently
Curious about AI and keen to use and improve support tools
Knowledge of PowerBI and Microsoft Teams is an advantage, but not a requirement
Based in Copenhagen or within commuting distance

Benefits

Comp & perks

Work from home on weekends
Hybrid remote/office work arrangement
Additional weekday hours up to the maximum weekly hours in the contract
Structured onboarding and support from the team
Use of internal AI tools, including Atlas
Opportunity to propose and lead a support-improvement initiative
Goal-setting with the manager and quarterly progress reviews
Multinational company culture
Opportunity to gain practical FinTech experience