Inpay

Student

• Provide morning weekend coverage for the Support function
• Answer client queries regarding payments
• Assist with configuration and technical information
• Escalate client queries to the appropriate teams
• Use internal AI tools, including Atlas, to investigate transactions and respond to clients faster
• Suggest ways to improve support work with AI
• Shadow the core team on weekdays and support on weekends during ramp-up
• Handle live queries with team review and support
• Manage weekday and weekend support queries end-to-end
• Document recurring queries for the knowledge base
• Lead a support-improvement initiative
• Set goals with the manager and review progress quarterly

Explore Student Assistant – Onboarding and Support at Inpay. Review requirements and application details.