Service Desk Specialist

InPost Italy

. Dispatch maintenance and repair orders to appropriate internal or external teams .

Posted 9/15/2026full-timeItalyJuniorMid-Level💰 €25,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dispatching and operations management, with a strong focus on SLA compliance, effective communication, and organizational skills. Proficient in utilizing dispatching software and order management systems to enhance operational efficiency.

Highest-signal resume keywords

Dispatching Software ProficiencyOrder Management SystemsSLA ComplianceOrganizational SkillsBilingual: Italian and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingOrder ManagementSLA TrackingOperational Issue ResolutionDocumentationMultitaskingDetail-Oriented

Soft Skills

Communication SkillsInterpersonal SkillsAbility to Work Under Pressure

Industry Keywords

Maintenance ServiceIncident ServiceBack-Office Operations

About the role

Key responsibilities & impact

Dispatch maintenance and repair orders to appropriate internal or external teams
Review service tickets daily and resolve delays or issues
Monitor pending intervention orders
Track ETA and SLA compliance
Update stakeholders about order changes or delays
Expedite orders at risk of breaching SLA
Coordinate with maintenance, repair, customer service, and other teams
Document dispatching activities, order statuses, and escalation actions
Address operational issues and support timely resolutions
Participate in reviews and suggest improvements to dispatching processes

Requirements

What you’ll need

High school diploma or equivalent
2-years experience in a dispatching or operations back-office role; experience in a maintenance and incident service environment is a plus
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Proficiency in dispatching software, order management systems, and other relevant tools
Detail-oriented with a strong focus on accuracy and SLA compliance
Ability to work under pressure and handle urgent situations calmly and efficiently
Italian mother-tongue
Fluency in English at a good and autonomous level, both written and spoken

Benefits

Comp & perks

Positive, dynamic, and international team
Fast learning and growth opportunities
Work-life balance
Hybrid working with 1 day at the office
Opportunity to help shape parcel delivery across Europe