InPost Italy

General

• Dispatch maintenance and repair orders to appropriate internal or external teams
• Review service tickets daily and resolve delays or issues
• Monitor pending intervention orders
• Track ETA and SLA compliance
• Update stakeholders about order changes or delays
• Expedite orders at risk of breaching SLA
• Coordinate with maintenance, repair, customer service, and other teams
• Document dispatching activities, order statuses, and escalation actions
• Address operational issues and support timely resolutions
• Participate in reviews and suggest improvements to dispatching processes

Service Desk Specialist