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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in residential leasing and property management, with a strong focus on customer service and communication. Proficient in utilizing AppFolio for tracking leasing interactions and managing property data.
Highest-signal resume keywords
Residential Leasing ExperienceAppFolio ProficiencyNative-Level English CommunicationResults-Oriented Sales MindsetCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leasing ExperienceProperty ManagementData ManagementSales Closing TechniquesCustomer Nurturing
Soft Skills
DependabilityDisciplineConsistency
Tools & Technologies
AppFolioShowingHero
Industry Keywords
Residential Property ManagementTenant RelationsLeasing ProcessProperty Vacancy Management
About the role
Key responsibilities & impact- Respond to rental inquiries across phone, email, and digital messaging channels
- Answer property questions and move prospects through the application funnel
- Schedule, manage, and coordinate property showings
- Track leasing interactions and update applicant records in AppFolio
- Maintain accurate property vacancy data
- Proactively fill vacant properties, targeting a turnaround of 21 days or fewer
- Provide timely leasing-status updates to property owners
- Guide new tenants through move-in logistics
- Deliver positive customer experiences to encourage tenant reviews
- Serve as the liaison between prospective tenants, owners, and residents
- Support residential leasing for a U.S. property management company managing approximately 300 properties
Requirements
What you’ll need- Native-level spoken and written English communication skills; C1 English level required
- Minimum of 1+ year of direct leasing experience, preferably in residential property management
- Hands-on operational experience with AppFolio required
- Results-oriented sales mindset with strong closing and customer-nurturing instincts
- Highly disciplined, consistent, and dependable
- Demonstrated job stability and tenure in past roles
- Based in South Africa
- Available immediately for a full-time commitment during Pacific Standard Time business hours
- Reliable home office setup with backup power and internet solutions
- Familiarity with ShowingHero or similar showing scheduling software preferred
- Background in inside sales, customer service, or real estate administrative support preferred
- Resume and 30–90-second English audio or video recording required
- Publicly accessible recording link required
- Internet speed test screenshot required
Benefits
Comp & perks- Performance bonuses of up to $500+ USD per month for leasing turnaround
- Additional $100–$150 USD per week review bonuses
- Total compensation can exceed $2,000+ USD per month with active bonuses
- Remote work arrangement
- Full-time schedule, Monday to Friday, 8:00 AM to 5:00 PM PST
