Account Director – Spain

Insider One

. Own a portfolio of existing accounts and take responsibility for retention and growth .

Posted 10/12/2026full-timeMadrid • SpainLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and Account Management, with a strong focus on retention, growth, and strategic relationship building. Proficient in negotiation, stakeholder engagement, and performance forecasting to drive business impact in a SaaS environment.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementNegotiation SkillsStakeholder EngagementBilingual Communication (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales SkillsContract NegotiationPerformance ForecastingProject ManagementStrategic Thinking

Soft Skills

Oral CommunicationWritten CommunicationListening SkillsSelf-MotivationRelationship Building

Industry Keywords

SaaSCustomer AdvocacyNPS TargetsMarket TrendsBusiness Review Meetings

About the role

Key responsibilities & impact

Own a portfolio of existing accounts and take responsibility for retention and growth
Identify upsell and cross-sell opportunities within existing accounts
Proactively own renewals in cooperation with the Customer Success team
Succeed in a team-selling environment to maximize account penetration and coverage
Forecast monthly and quarterly performance
Negotiate deals and contracts at various levels, focusing on C-level and enterprise negotiations
Participate in onboarding kick-off and Business Review meetings with key stakeholders
Discover customers’ strategic needs and direction, and set goals and objectives to drive business impact
Analyze stakeholder mapping and set an overall strategy for appropriate touchpoint frequency
Own renewal success and strategy to achieve commercial and contractual targets
Ensure Customer Success realization is achieved and recognized across key stakeholders and reach NPS targets
Achieve customer advocacy goals with the marketing team through success stories and testimonials
Monitor market trends and industry analysis to nurture key stakeholders and support product and strategic roadmap execution

Requirements

What you’ll need

6+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
Proven oral and written communication abilities
Positive and energetic phone skills
Excellent listening skills
Proven sales and persuasive skills
Self-motivated and tech-savvy
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Strong written and spoken communication skills in English and Spanish
High sense of responsibility and accountability
Strategic thinking with excellent project and time management skills
Experience negotiating and navigating contracts and legal discussions
Ability to thrive in a fast-paced, high-growth, rapidly changing environment
Proven ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through
Strong presentation skills with audiences of varying sizes and management levels
Proven track record building relationships and discovering needs with senior customer executives in large or highly strategic accounts
Experience managing stakeholder relationships to reach consensus on solutions or engagements
University degree in Business, Marketing, Engineering, or related fields

Benefits

Comp & perks

Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills
Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
Eligibility-based ESOP/share ownership
Rewarding referral bonuses
Volunteering and purpose-driven social impact projects
Global retreats and team-building activities
Diverse, global team environment