Customer Project Manager

Insider One

. Serve as the face of Insider One to clients and bridge client needs with the company’s technology .

Posted 9/17/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and project management, with a strong ability to build relationships at the executive level. Proficient in communication, both in English and German, and skilled in developing strategies to enhance customer satisfaction and technology adoption.

Highest-signal resume keywords

Customer Success ManagementProject ManagementTechnical SupportBilingual Communication (English and German)Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Oral CommunicationStrong Written CommunicationListening SkillsSelf-MotivatedTime Management

Industry Keywords

Customer AdoptionClient ValueMarket TrendsProduct RoadmapStartup Environment

About the role

Key responsibilities & impact

Serve as the face of Insider One to clients and bridge client needs with the company’s technology
Help clients understand their needs and match them with relevant features and products
Ensure clients maximize use of Insider One’s technology
Monitor and facilitate customer adoption
Collaborate with engineers, developers, and product specialists to provide technical support
Develop and maintain key account plans and identify opportunities to increase client value
Provide feedback on market trends, unmet needs, and partnership opportunities
Establish trusted-adviser relationships and ensure customer satisfaction
Plan strategies to help customers meet objectives and drive resolution of escalated issues
Contribute product ideas to influence the product roadmap

Requirements

What you’ll need

Previous work experience in customer-facing roles such as customer success, project management, or strategic consulting
Ability to collaborate and build strong relationships with customers, especially at the executive level
Strong oral and written communication skills
Positive, energetic phone skills and excellent listening skills
Self-motivated and tech-savvy
Superior project and time management skills
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Ability and flexibility to work in a fast-paced startup environment
Strong communication skills in both English and German

Benefits

Comp & perks

Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills
Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass
Eligibility-based ESOP/share ownership
Referral bonuses
Volunteering and purpose-driven social impact projects
Global retreats and team-building activities
Diverse, global team environment