Customer Success Manager, Italian Speaker

Insider One

. Serve as the face of Insider One to clients and bridge client needs with company technology .

Posted 10/12/2026full-timeMadrid • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on building relationships and ensuring customer satisfaction. Proficient in project management and effective communication in both English and Italian.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTechnical SupportProject ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Oral CommunicationWritten CommunicationListening SkillsRelationship BuildingSelf-Motivation

Industry Keywords

Client Needs AssessmentCustomer Technology AdoptionMarket Trends AnalysisStrategic ConsultingFast-Paced Startup Environment

About the role

Key responsibilities & impact

Serve as the face of Insider One to clients and bridge client needs with company technology
Help clients understand their needs and match them with appropriate features and products
Ensure clients maximize use of Insider One technology and services
Monitor and facilitate customer technology adoption
Collaborate with engineers, developers, and product specialists to provide technical support
Develop and maintain key account plans and identify opportunities to increase client value
Provide team feedback on market trends, unmet needs, and partnership opportunities
Establish trusted-advisor relationships and ensure customer satisfaction
Plan strategies to help customers meet objectives
Prioritize and drive resolution of escalated customer issues
Contribute new product ideas

Requirements

What you’ll need

Previous work experience in customer-facing roles such as customer success, account management, or strategic consulting
Ability to collaborate and build strong customer relationships, especially at the executive level
Solid oral and written communication abilities
Positive and energetic phone skills and excellent listening skills
Self-motivated and technically savvy
Superior project and time management skills
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Ability and flexibility to work in a fast-paced startup environment
Strong communication skills in English and Italian

Benefits

Comp & perks

Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills
Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
Eligibility-based ESOP/share ownership
Rewarding referral bonuses
Volunteering and purpose-driven social impact projects
Global retreats and year-round team-building activities
Diverse global team environment