Customer Success Manager, Italian Speaker

Insider One

. Serve as the face of Insider One to clients and bridge client needs with company technology .

Posted 10/12/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a strong focus on building relationships and ensuring customer satisfaction. Proficient in project management and effective communication in both English and Italian, with a technology-savvy approach to client needs.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementBilingual Communication (English and Italian)Client Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Oral CommunicationWritten CommunicationListening SkillsSelf-MotivationTime Management

Industry Keywords

Customer AdoptionTechnical SupportMarket TrendsClient Needs AssessmentStrategic Consulting

About the role

Key responsibilities & impact

Serve as the face of Insider One to clients and bridge client needs with company technology
Help clients identify needs and match them with appropriate features and products
Ensure clients maximize use of Insider One technology
Monitor and facilitate customer adoption
Collaborate with engineers, developers, and product specialists to provide technical support
Develop and maintain key account plans
Identify opportunities to increase value for client organizations
Provide feedback on market trends, unmet needs, and partnership opportunities
Establish trusted-advisor relationships and ensure customer satisfaction
Plan strategies to achieve customer objectives
Prioritize and drive resolution of escalated customer issues
Contribute new product ideas

Requirements

What you’ll need

Previous work experience in customer-facing roles such as customer success, account management, or strategic consulting
Ability to collaborate and build strong customer relationships, especially at the executive level
Solid oral and written communication abilities
Positive and energetic phone skills and excellent listening skills
Self-motivated and technology-savvy
Superior project and time management skills
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Ability and flexibility to work in a fast-paced startup environment
Strong communication skills in English and Italian

Benefits

Comp & perks

Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills
Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
Eligibility-based ESOP/share ownership
Referral bonuses
Volunteering and purpose-driven social impact projects
Global retreats and team-building activities
Diverse international team environment