Healthcare Customer Service/Sales Representative

Insight Therapy Solutions

. Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and a proven track record in sales, particularly within the U.S. healthcare or mental health services sector. Capable of managing multiple tasks independently while building empathetic relationships with clients and referral sources.

Highest-signal resume keywords

Strong Communication SkillsSales Experience in U.S. HealthcareLead Generation and ProspectingEHR Systems ProficiencyEmpathy in Client Interactions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementLead GenerationOutbound OutreachEHR SystemsInsurance Eligibility Knowledge

Soft Skills

EmpathyOrganizational SkillsProblem-Solving MindsetAdaptabilitySelf-Motivation

Tools & Technologies

Google WorkspaceCRMsCommunication Platforms

Industry Keywords

Mental Health ServicesClient PlacementReferral NetworksBPO EnvironmentRemote Work Experience

About the role

Key responsibilities & impact

Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions
Engage waitlisted clients and help match them with the right therapist based on their needs
Handle inbound inquiries while proactively following up on missed or potential opportunities
Build trust through thoughtful, empathetic conversations, especially with individuals in vulnerable situations
Accurately document client information and interactions in real time using internal systems
Collect and verify demographic, insurance, and referral information to support proper client placement
Use EHR systems to schedule appointments, maintain records, and update client data
Present and promote services to referral sources such as healthcare providers, clinics, and organizations
Develop relationships with partners and referral networks to drive consistent business growth
Consistently meet and exceed individual and team sales targets

Requirements

What you’ll need

Strong communication skills in English (C1 level or above, written and spoken)
Confident in sales conversations, with the ability to influence and guide decisions
Highly organized and able to manage multiple tasks independently in a remote setup
Comfortable navigating ambiguity and adapting to evolving processes
Empathetic and able to support clients who may be in emotional or mental distress
Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
Strong problem-solving mindset with attention to detail
Proven track record in sales, with consistent achievement or overachievement of targets
Experience in lead generation, prospecting, and outbound outreach (including cold calling)
Self-motivated, resilient, and able to maintain momentum in a fast-paced environment
At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
Experience working remotely or in a BPO environment is a plus
Familiarity with U.S. insurance eligibility is an advantage (not required)
Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM
Stable internet connection of 10 Mbps or higher
Ability to work Monday to Friday during Pacific Time business hours

Benefits

Comp & perks

Fully remote, 100% work-from-home
Monthly health stipend
Paid U.S. holidays
Paid Time off
Performance-based bonus structure
Birthday Leave
Opportunity to grow within a fast-scaling healthcare company