Customer Success Manager

Insightful

. Serve as the main point of contact for Insightful’s growing LATAM customer base .

Posted 10/22/2026full-timeRemote • ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, driving product adoption, and ensuring client satisfaction through effective communication and problem-solving. Proficient in managing onboarding processes and identifying growth opportunities within the LATAM customer base.

Highest-signal resume keywords

Customer Relationship ManagementProduct Adoption StrategiesSales/Business Development ExperienceAnalytical Problem-SolvingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingCustomer ExpansionChurn PreventionForecasting ProcessesAnalytical Skills

Soft Skills

Excellent Verbal CommunicationNegotiation SkillsPresentation SkillsOrganization SkillsSelf-Motivated

Tools & Technologies

HubSpotIntercomVitally

Industry Keywords

SaaSCustomer EngagementLATAM MarketClient Satisfaction

About the role

Key responsibilities & impact

Serve as the main point of contact for Insightful’s growing LATAM customer base
Lead onboarding activities, including handoff, kickoff, training, and adoption monitoring
Conduct regular customer meetings to understand changing needs and drive adoption and growth
Identify customer pain points and communicate product feedback to internal stakeholders
Drive product adoption and customer expansion through proactive efforts
Prevent churn and own customer renewal and forecasting processes
Act as an Insightful product expert and ambassador
Ensure customers use best practices and optimize their solutions for maximum value
Monitor and analyze customer product usage
Liaise between customers and internal teams
Maintain client satisfaction and deliver exceptional day-to-day service
Support customers through email, phone, online presentations, and screen-sharing meetings
Identify and close expansion opportunities, upsells, and renewals

Requirements

What you’ll need

2+ years of proven sales/business development/account management experience
Excellent verbal and written English language skills – equivalent C1 level
Excellent verbal, negotiation, and presentation skills
Excellent organization, project management, and time management skills
Strong analytical and problem-solving mindset
Self-motivated and able to thrive in a results-driven environment
Proficiency in written and/or spoken Portuguese is a bonus
Experience with CSPs and customer engagement platforms (HubSpot, Intercom, Vitally) is a bonus
Previous experience in the SaaS/software industry is a bonus

Benefits

Comp & perks

Full-time employment
Remote work within one country (Colombia)