Insightful

Customer Success Manager

• Serve as the main point of contact for Insightful’s growing LATAM customer base
• Lead onboarding activities, including handoff, kickoff, training, and adoption monitoring
• Conduct regular customer meetings to understand changing needs and drive adoption and growth
• Identify customer pain points and communicate product feedback to internal stakeholders
• Drive product adoption and customer expansion through proactive efforts
• Prevent churn and own customer renewal and forecasting processes
• Act as an Insightful product expert and ambassador
• Ensure customers use best practices and optimize their solutions for maximum value
• Monitor and analyze customer product usage
• Liaise between customers and internal teams
• Maintain client satisfaction and deliver exceptional day-to-day service
• Support customers through email, phone, online presentations, and screen-sharing meetings
• Identify and close expansion opportunities, upsells, and renewals

Explore Customer Success Manager at Insightful. Review requirements and application details.

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Customer Success Manager