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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilitating engaging learning experiences, both virtually and face-to-face, while building strong relationships with customers and stakeholders. Holds an active Insights Discovery certification and is committed to continuous professional development to enhance customer outcomes.
Highest-signal resume keywords
Insights Discovery CertificationFacilitation of Learning ExperiencesCustomer Relationship ManagementCollaboration Across TeamsClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FacilitationLearning Experience DesignCustomer EngagementFeedback CaptureAgile Delivery
Soft Skills
Customer-FocusedCollaborativeProfessional CredibilityCommercial CuriosityLearning Orientation
Certifications & Qualifications
Insights Discovery Certification
Industry Keywords
Learning ExperiencesCustomer OutcomesStakeholder EngagementCommunities of PracticeContinuous Professional Development
About the role
Key responsibilities & impact- Deliver exceptional learning experiences that help organisations achieve strategic objectives, build lasting capability and realise measurable value
- Facilitate engaging, relevant and impactful virtual and face-to-face learning sessions
- Build trusted relationships with practitioners and senior leaders
- Help customers build capability, confidence and long-term success
- Ensure every engagement leaves customers clear on their next stage of development
- Understand customer challenges, ambitions and opportunities
- Identify opportunities to deepen impact beyond immediate engagements
- Help customers understand the wider Insights portfolio
- Support practitioner development, confidence and product adoption
- Capture and qualify opportunities supporting future customer growth
- Partner with sales colleagues and provide feedback and debriefs following delivery sessions
- Deliver with agility and flexibility against outcomes and objectives
- Contribute to improving learning materials and facilitation approaches
- Share facilitation insight and best practice with colleagues
- Capture customer and practitioner feedback, themes and learning observations
- Identify opportunities to improve future delivery and customer experience
- Collaborate across the business to strengthen learning experiences and customer outcomes
- Contribute to communities of practice and shared learning
Requirements
What you’ll need- Customer-focused, with a genuine passion for creating meaningful outcomes
- Commercially curious, always looking for ways to deepen value and impact
- Professional and credible, able to build trust at every level
- Learning-oriented, continually reflecting, improving and sharing insight
- Collaborative, enjoying working across teams to achieve the best outcomes
- Confident in front of customers, bringing energy, presence and authenticity to every interaction
- Highly experienced in Insights Discovery
- Holding and maintaining an active Insights Discovery certification
- Commitment to continuous professional development
- Ability to facilitate engaging learning experiences in virtual and face-to-face settings
- Ability to build strong relationships with practitioners and senior stakeholders
- Ability to translate Insights into practical, real-world application
- Clear communication and effective influencing skills
Benefits
Comp & perks- 37 days holidays
- Discretionary Annual Bonus
- Private Medical Insurance/BUPA Menopause Plan
- Income Protection
- Pension Plan
- Health Cash Plan
- Life Assurance
- Electric Car Scheme
- Gym-flex
- Employee Giving
- My Advantage – Employee Discounts
- Critical Illness cover
- Employee Assistance Program
- Holiday purchase option
- Flexible working