Insights

Consultant

• Deliver exceptional learning experiences that help organisations achieve strategic objectives, build lasting capability and realise measurable value
• Facilitate engaging, relevant and impactful virtual and face-to-face learning sessions
• Build trusted relationships with practitioners and senior leaders
• Help customers build capability, confidence and long-term success
• Ensure every engagement leaves customers clear on their next stage of development
• Understand customer challenges, ambitions and opportunities
• Identify opportunities to deepen impact beyond immediate engagements
• Help customers understand the wider Insights portfolio
• Support practitioner development, confidence and product adoption
• Capture and qualify opportunities supporting future customer growth
• Partner with sales colleagues and provide feedback and debriefs following delivery sessions
• Deliver with agility and flexibility against outcomes and objectives
• Contribute to improving learning materials and facilitation approaches
• Share facilitation insight and best practice with colleagues
• Capture customer and practitioner feedback, themes and learning observations
• Identify opportunities to improve future delivery and customer experience
• Collaborate across the business to strengthen learning experiences and customer outcomes
• Contribute to communities of practice and shared learning

Delivery Consultant

• Lead and develop a high-performing Development Consultant team
• Define facilitation standards and coach capability across the delivery model through feedback, measurement and mentoring
• Ensure quality and integrity of delivery
• Build commercial curiosity and identify opportunities to create greater customer value
• Strengthen long-term customer partnerships in support of Customer Success and Sales colleagues
• Influence the evolution of practitioner learning across all channels for the Insights portfolio
• Ensure delivery experience informs product design, learning assets and future innovation
• Capture customer and practitioner feedback and identify emerging themes
• Translate insight into meaningful improvements across the organisation
• Build capability within the team and strengthen customer partnerships
• Influence product evolution and shape the future of learning delivery
• Contribute to a strong, connected delivery ecosystem

Delivery Consultant

Principal Delivery Consultant