Regional Director of Operations

Insomnia Cookies

. Own performance of 70+ Insomnia bakeries, accountable for sales, profitability, operational excellence, guest experience, and people results .

Posted 11/9/2026full-timeRemote • Illinois • United StatesLead💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in multi-unit restaurant operations with a strong focus on P&L accountability, sales growth, and operational excellence. Proven ability to lead and develop teams while driving performance through data-driven insights and strategic execution.

Highest-signal resume keywords

Multi-Unit Operations ManagementP&L AccountabilitySales Growth StrategyTeam Development and CoachingData-Driven Performance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementBudgetingForecastingExpense ManagementOperational ExcellenceFood Safety StandardsPerformance AnalysisRoot Cause DiagnosisGuest Experience ManagementLabor Management

Soft Skills

LeadershipCommunicationRelationship BuildingInfluencing SkillsCoaching

Industry Keywords

Restaurant OperationsQSRHigh-Volume Food ServiceHospitalityOperational PerformanceGuest InsightsSuccession PlanningHigh-Growth CompaniesField ExecutionChange Management

About the role

Key responsibilities & impact

Own performance of 70+ Insomnia bakeries, accountable for sales, profitability, operational excellence, guest experience, and people results
Deliver the region’s business plan and achieve sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational performance targets
Use P&Ls, performance data, guest insights, and field observations to identify opportunities and risks
Set regional priorities and translate company goals into executable plans for District Managers
Grow sales, improve productivity, manage costs, and strengthen profitability while protecting the guest and Insomniac experience
Diagnose underperformance, address root causes, and hold leaders accountable for sustained improvement
Lead, coach, and develop District Managers and Area Managers
Build leadership capability, training and development culture, succession pipelines, and high-potential talent
Maintain operational excellence across product quality, food safety, cleanliness, speed of service, hospitality, and brand standards
Visit bakeries and markets to observe operations, coach leaders, engage guests and employees, and identify improvements
Work alongside teams when needed to stabilize operations and understand root causes
Translate company strategy into field execution and lead change
Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other teams on products, programs, technology, openings, and initiatives
Represent field perspectives in company decisions using operating and performance data
Remove barriers and unnecessary complexity for leaders and guests

Requirements

What you’ll need

10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience, including 5+ years leading multi-unit field leaders such as Regional Director/District Managers or equivalent
Restaurant/QSR or high-volume food service experience strongly preferred
Proven success leading a large, geographically dispersed business with full P&L accountability across multiple markets; experience overseeing 50+ locations strongly preferred
Experience operating within small to mid-sized, high-growth companies, comfortable with the pace, ambiguity, and hands-on problem solving that comes with scaling a business
Strong business and financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management, with a track record of delivering results to plan
Proven leader of leaders who sets clear expectations, coaches with purpose, builds accountability, and develops leaders who can confidently own their businesses
Demonstrated success building strong teams, developing high-potential talent, strengthening succession pipelines, and promoting from within
Strong operator able to use data to diagnose performance, identify root causes, and turn insights into action
Hands-on leadership style and willingness to roll up sleeves and jump in when needed
Experience leading through growth and change and turning strategy and innovation into consistent field execution
Strong communication, relationship-building, and influencing skills across field teams, senior leadership, and cross-functional partners
Ability to travel approximately 50–70%, including regular overnight travel
Ability to work a flexible schedule based on business needs, including evenings, late nights, weekends, and holidays
Ability to perform the essential functions of the role with or without reasonable accommodation