IT Manager

Insource Services, Inc.

. Comprehensive management of assigned client relationships and related IT infrastructures and environments .

Posted 9/19/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $90,000 - $222,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and IT infrastructures, with a strong focus on technology strategy development, project management, and effective communication with diverse stakeholders. Proven ability to assess and implement technology solutions that align with client needs and organizational goals.

Highest-signal resume keywords

IT Project ManagementClient Relationship ManagementTechnology Strategy DevelopmentWindows Operating SystemsNetworked Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Infrastructure ManagementTechnology PlanningBudgetingServer VirtualizationCloud-Based SystemsMicrosoft ApplicationsIP TopologyEmail SystemsTroubleshootingProject Management

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementAdaptabilityCustomer Relationship Skills

Tools & Technologies

Google AdministrationVirtual Training PlatformsHelp Ticket Management Systems

Industry Keywords

Client SatisfactionTechnology SolutionsStakeholder EngagementUser Satisfaction SurveysIT Operations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Comprehensive management of assigned client relationships and related IT infrastructures and environments
Ensure optimal IT performance and meet existing and future client needs
Manage consulting engagements to achieve client satisfaction and profitability goals
Develop technology strategies, budgets, purchasing plans, documentation, warranties, project plans, IT asset disposals, help ticket management, hands-on support, webinars/virtual training, and Google administration
Conduct technology planning, budgeting, and implementation
Maintain consistent client check-ins and related communications
Attend related meetings and important client events
Conduct user satisfaction surveys
Coordinate incorporation of additional contracted services
Develop partnerships with key stakeholders ranging from CEOs to end users
Develop 1-, 3-, and 5-year technology plans for small to medium-sized businesses
Manage IT operations at various clients
Aid in designing technology solutions considering budget, risk, and organizational environmental factors
Present technical information to non-technical audiences

Requirements

What you’ll need

Undergraduate education and 3 or more years of relevant experience
3 or more years of IT experience
Excellent working knowledge of IP and internet/email topology and networked systems
Excellent working knowledge of all Windows Operating systems
Working knowledge of Windows and Apple OS
Working knowledge of Microsoft Applications
Working knowledge of Server Virtualization and Cloud based file and email systems
Experience working on IT Project and/or Operations teams
Excellent, proven organizational and project management skills
Excellent customer relationship and communication skills
Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution
High degree of self-motivation and organization; able to work independently with minimal supervision
Enthusiastic, outgoing, adaptable, unflappable under pressure, and comfortable working in a variety of client environments
Excellent time management and ability to prioritize tasks efficiently
Excellent communication skills, both written and verbal

Benefits

Comp & perks

Challenging, exciting consulting work without the overnight or long distance travel
Competitive Salary
Health, Dental, Life, Short Term and Long Term Disability insurance
Generous paid time off
Company Holidays
Tuition Reimbursement
401K with company matching