Insource Services, Inc.

Human Resources

• Serve as the primary Human Resources resource for clients and leadership, often embedded within client organizations
• Provide HR services and advise client management on employment matters while reducing employment-practice risk and exposure
• Assist with routine and complex employee relations and performance issues
• Guide clients on diversity, equity, and inclusion initiatives, reorganizations, policy creation, and leadership mentoring
• Perform HR management duties including benefits oversight, handbook development and updates, and job description creation
• Enhance and update policies and procedures according to labor laws, best practices, and cultural inclusion
• Identify noncompliance with labor laws and work with management to resolve issues
• Serve as a strategic partner on employee engagement, retention, and issue resolution
• Oversee HR documentation and benefit plans
• Design and coordinate employee onboarding and exit meetings
• Advise on employment issues, layoffs, terminations, reductions in force, equity audits, and compliance
• Participate in HR assessments, benefit program design and administration, and launching new clients

HR Consultant II

IT Support

• Comprehensive management of assigned client relationships and related IT infrastructures and environments
• Ensure optimal IT performance and meet existing and future client needs
• Manage consulting engagements to achieve client satisfaction and profitability goals
• Develop technology strategies, budgets, purchasing plans, documentation, warranties, project plans, IT asset disposals, help ticket management, hands-on support, webinars/virtual training, and Google administration
• Conduct technology planning, budgeting, and implementation
• Maintain consistent client check-ins and related communications
• Attend related meetings and important client events
• Conduct user satisfaction surveys
• Coordinate incorporation of additional contracted services
• Develop partnerships with key stakeholders ranging from CEOs to end users
• Develop 1-, 3-, and 5-year technology plans for small to medium-sized businesses
• Manage IT operations at various clients
• Aid in designing technology solutions considering budget, risk, and organizational environmental factors
• Present technical information to non-technical audiences

HR Consultant II

IT Manager