Senior IT Support Specialist

Insource Services, Inc.

. Provide first-level technical support to assigned clients, both remote and on-site in Bay Area .

Posted 11/11/2026full-timeBoston • Massachusetts • United StatesSenior💰 $48,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-level technical support for both Mac and Windows systems, with a strong focus on customer service and effective communication. Proficient in managing technical issues, project execution, and utilizing cloud technologies such as Microsoft Azure and Office 365.

Highest-signal resume keywords

Technical SupportCustomer ServiceTCP/IP NetworkingWindows Operating SystemsCloud Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportVirus RemovalSoftware UpdatesHardware Incident ResolutionTCP/IP NetworkingWindows Operating SystemsWindows Office ProductsCloud TechnologiesProject ManagementEquipment Setup

Soft Skills

Customer ServiceEffective CommunicationMulti-taskingProactive Problem SolvingProfessionalism

Tools & Technologies

Microsoft AzureDropboxOffice 365Google CloudLab Machines

Industry Keywords

Technical SupportEnd-user SupportClient ManagementService DeliveryIT Management

Tech Stack

Tools & technologies

AzureCloudTCP/IP

About the role

Key responsibilities & impact

Provide first-level technical support to assigned clients, both remote and on-site in Bay Area
Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents
Effectively communicate issues and updates to IT Managers
Manage office/desktop and email support on a monthly basis
Perform lab machine rollouts
Participate in monthly technical team meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery
Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
Manage small projects as needed
Deliver and remove computer equipment
Assign, update, and report on client tasks/tickets
Communicate technical issues and project execution with IT Manager and IT Engineer

Requirements

What you’ll need

Proven ability to effectively interact with end-users in identifying and resolving technical issues
A passion for customer service and technology with exceptional end-user support
Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
Proactive and resourceful resolution to issues
Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
An understanding of TCP/IP networking protocols and procedures
Understanding of relevant Windows workstation operating systems
Understanding of Windows Office products
Prior experience in a Customer Service Role
Bachelor's degree preferred

Benefits

Comp & perks

Challenging, exciting consulting work without the overnight or long-distance travel
Competitive Salary
Health, Dental, Life, Short Term and Long Term Disability insurance
Generous paid time off
Company Holidays
Tuition Reimbursement
401K with company matching