Lead Customer Success Manager

Inspectorio

. Act as a trusted business partner and technical liaison to the Company’s largest enterprise customers .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $87,506 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT project milestones, conducting business analysis, and driving business development for IT products. Proficient in configuring technical platform components and ensuring data consistency across enterprise implementations.

Highest-signal resume keywords

IT Project ManagementBusiness AnalysisSalesforce ExperienceContract ManagementTechnical Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Milestone MeasurementProcess MappingDigital TransformationROI AnalysisPlatform Configuration

Soft Skills

Problem SolvingCollaborationCommunication

Tools & Technologies

SalesforceHubspotTotangoJiraConfluenceAsanaMiroFigmaBigQueryGoogle Cloud Platform

Industry Keywords

B2BSaaSEnterprise ImplementationData ConsistencyTechnical Liaison

Tech Stack

Tools & technologies

BigQueryCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as a trusted business partner and technical liaison to the Company’s largest enterprise customers
Manage and measure IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives
Establish processes and frameworks for efficient and effective team operations within budget, scope, and schedule
Confer with project personnel to identify, troubleshoot, and resolve technical or operational problems
Conduct business analysis on process mapping and advise customers on IT product/platform configurations
Drive business development efforts by forecasting, identifying product-market fit opportunities, and leading customers through the platform’s impact journey
Configure and operationalize technical platform components, including roles, permissions, automation rules, workflows, attributes, validation logic, quality-program parameters, and integrations
Manage enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring modules
Ensure interoperability and data consistency across modules
Serve as the primary technical escalation point and translate customer requirements into functional and technical specifications
Collaborate with engineering and data-science teams to investigate system behavior and resolve complex system issues
Define changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders
Oversee system testing and validation, including data audits, configuration reviews, and UAT

Requirements

What you’ll need

Bachelor’s degree or equivalent in Business Administration, Economics, or a related field
Two (2) years of experience in a related occupation
24 months of experience managing and measuring success of information technology projects, including ROI
24 months of experience driving business development efforts for IT products using Salesforce, B2B, and SaaS
24 months of experience defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders
24 months of experience conducting business analysis on process mapping and advising customers on IT products/platform configurations
24 months of experience with Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform
Experience may be gained concurrently
Ability to work from anywhere in the US
Travel up to 25% per year within the U.S. and Canada

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) retirement plan
Commuting benefits
Employee referral bonuses
Unlimited annual leave
Flexible working
Project ownership
Personal and professional development
Remote and hub company and team events