Inspectorio

Customer Success Manager

• Act as a trusted business partner and technical liaison to the Company’s largest enterprise customers
• Manage and measure IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives
• Establish processes and frameworks for efficient and effective team operations within budget, scope, and schedule
• Confer with project personnel to identify, troubleshoot, and resolve technical or operational problems
• Conduct business analysis on process mapping and advise customers on IT product/platform configurations
• Drive business development efforts by forecasting, identifying product-market fit opportunities, and leading customers through the platform’s impact journey
• Configure and operationalize technical platform components, including roles, permissions, automation rules, workflows, attributes, validation logic, quality-program parameters, and integrations
• Manage enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring modules
• Ensure interoperability and data consistency across modules
• Serve as the primary technical escalation point and translate customer requirements into functional and technical specifications
• Collaborate with engineering and data-science teams to investigate system behavior and resolve complex system issues
• Define changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders
• Oversee system testing and validation, including data audits, configuration reviews, and UAT

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