Director, Service Operations Analytics

Insperity

. Define and execute a multi-year analytics roadmap aligned with business priorities and organizational strategy .

Posted 10/30/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining and executing analytics roadmaps, overseeing survey development, and managing budget analysis. Proficient in leading teams, ensuring data integrity, and communicating insights to support strategic decision-making.

Highest-signal resume keywords

Market ResearchSurvey DevelopmentBudget AnalysisProject ManagementFinancial Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStatistical AnalysisOperational ImprovementMetrics DevelopmentForecastingReportingAnalytical TechniquesClient Satisfaction MeasurementAttrition and Retention MetricsBenchmark Metrics

Soft Skills

LeadershipCommunicationProblem-SolvingTeam DevelopmentConflict Resolution

Tools & Technologies

TableauPower BISurvey ToolsReporting Platforms

Industry Keywords

Service OperationsClient TerminationEmployee State NoticesVendor NegotiationCross-Functional Collaboration

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Define and execute a multi-year analytics roadmap aligned with business priorities and organizational strategy
Oversee dashboards, scorecards, recurring reports, surveys, forecasting and ad hoc analyses
Lead operational improvements for Service Operations processes, including client satisfaction, survey development, attrition and retention, and client terminations
Direct communication regarding survey analysis, results, and attrition/retention metrics
Establish, monitor and adjust benchmark metrics; identify trends and patterns
Guide tools and resources for collecting and reporting client satisfaction and retention/attrition data
Direct products and resources related to client termination and employee state notices
Negotiate with and evaluate vendors for survey products and services
Lead a metrics team analyzing regional results and preparing reports and commentary for Service Operations leadership
Ensure integrity of survey development and analysis
Stay current on market research developments through continuing education, conferences, literature and periodicals
Prioritize requests and communicate quantitative and qualitative results to support strategic decisions
Serve as consultant and liaison among Service Operations, corporate departments, Insperity Business Performance Solutions and outside consultants
Manage Service Operations budget and headcount and prepare annual budget submissions
Participate in quarterly Finance reviews and monitor organizational spending and budget compliance
Identify actual-versus-budget variances and provide monthly budget and headcount reconciliation
Partner with Executive Leadership and Division Vice Presidents on tracking reports and trends versus forecasts
Recruit, coach and develop analysts, business intelligence developers and reporting professionals
Guide design and adoption of scalable reporting solutions using Tableau, Power BI and related platforms
Establish standards for metric definitions, validation, documentation, access and governance

Requirements

What you’ll need

Bachelor's Degree in a related field is required
Ten years of experience in Market Research, Survey Development, Budget Analysis and Product Management is required
Managerial experience required
Project management experience required
Core project management skills and ability to multitask and manage multiple or large projects in a cross-functional environment
Knowledge of personnel administration principles, practices and procedures, including hiring, supervising, training and evaluating staff
Ability to lead and motivate staff to solve dynamic problems
Ability to prepare clear, concise, thorough and meaningful written reports, policies and reporting documents
Ability to organize and maintain projects within narrow time limits
Ability to work independently and communicate clearly and concisely, orally and in writing
Ability to maintain effective work relations
High proficiency in financial and operational analysis using common and complex analytical techniques and formulas
Strong working knowledge of financial budgeting and reporting methods
Strong business acumen and ability to comprehend complex business issues across unique business units
Skills in special project and service management, influence, leadership, conflict resolution and decision-making
High-level knowledge of statistical analysis modules

Benefits

Comp & perks

Flexibility and work-life balance
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours