Insperity

Human Resources

• Manage a book of business and contribute to clients’ overall success, growth, satisfaction, and retention.
• Advise client management and key decision makers on employee relations, legislation, benefits, wage and hour, performance management, and development.
• Align HR business strategy and goals with client management.
• Consult on HR-related issues and recommend HR strategies.
• Evaluate HR-related needs and develop solutions, programs, and policies.
• Analyze trends to ensure compliance and mitigate risk.
• Cultivate internal and client relationships to deliver value-added HR services.
• Manage and resolve complex employee relations issues through thorough investigations.
• Provide performance management guidance, including conflict resolution, coaching, counseling, career development, and disciplinary actions.
• Deliver HR policy guidance, interpretation, and best-practice recommendations.
• Support organizational structure, workforce planning, and succession planning.
• Identify training needs and ensure training objectives are met.
• Document client interactions in client management systems and databases.

Human Resource Specialist

QA Automation Engineer

• Work closely with Product Owners, Developers, Solution Designers, and Quality Assurance personnel to gather non-functional requirements.
• Act as an extended scrum team member on multiple teams.
• Conduct system performance testing to ensure application reliability, capacity, and scalability.
• Collaborate with Product Owners, Business Users, and Scrum teams to identify performance requirements and develop performance testing strategies.
• Design and execute load, stress, spike, endurance/stability, and scalability performance test scripts.
• Monitor client-side and server-side application performance using in-house and commercial tools.
• Analyze performance test results, participate in root cause assessments, and recommend improvements.
• Provide detailed test reports.
• Collaborate with the Application Health and Performance team to monitor system performance post-deployment and refine pre-production tests.
• Suggest tools and techniques to improve testing efficiency.
• Conduct training and provide assistance to Associate and Mid-Level Performance Test Engineers.

Senior Performance Test Engineer

Software Engineer

• Work with constituent departments to fulfill application development, support, and maintenance requests
• Assist in scope definition and estimation of work effort
• Contribute to the business requirements gathering process
• Work with the solution design team to ensure design standards are followed
• Adhere to defined processes
• Develop application code to fulfill project requests
• Create technical documentation as required
• Develop unit testing applications for release into the production environment
• Collaborate with business unit and business analysis personnel on requirements gathering
• Mentor development team members on technical complexities of assigned work

Account Executive

• Identify small and midsized businesses to offer Insperity’s human resource services and technology
• Call on business owners virtually and in person to explain how Insperity’s HR solutions can solve their challenges
• Engage your network and build lasting partnerships
• Accomplish sales goals determined by management
• Complete bid paperwork for new client contracts
• Facilitate the new client process with information gathered from new clients
• Advise clients on human resource needs and recommend appropriate solutions
• Collaborate with service teams to support clients after the sale

Outside Sales Consultant – Business Performance Advisor

• Manage a book of business, contributing to clients’ overall success and growth while maintaining customer satisfaction and retention
• Advise client management and key decision makers on employee relations, legislation, benefits, wage and hour, performance management and development
• Collaborate with clients on HR business strategy and goals
• Consult on HR-related issues, recommend HR strategies and provide HR guidance
• Evaluate and anticipate HR-related needs and develop solutions, programs and policies
• Analyze trends to ensure compliance and mitigate risk
• Cultivate relationships with internal and client partners to deliver value-added service and solutions
• Manage and resolve complex employee relations issues through thorough and objective investigations
• Maintain knowledge of legal requirements related to employee management and regulatory compliance
• Deliver performance management guidance, including conflict resolution, coaching, counseling, career development and disciplinary actions
• Improve work relationships, build morale, enhance teamwork and advance employee retention
• Deliver HR policy guidance, interpretation and best-practice recommendations
• Provide guidance on organizational structure, workforce planning and succession planning
• Identify training needs and ensure training objectives are met
• Understand evolving organizational strategy and goals
• Document client interactions in client management systems and databases

General

• Create a positive client experience for external and internal customers
• Develop, monitor, complete, and deliver service strategy plans for the client base
• Facilitate client review meetings with team members
• Coordinate service delivery and action plans based on client review outcomes
• Troubleshoot situations and educate clients
• Develop partnerships with stakeholders and solicit referrals
• Develop executable, realistic, and results-oriented systems, processes, and plans
• Align Insperity services with client needs and small to medium-sized business operations
• Lead client/team meetings and planning processes
• Oversee development and facilitation of client service strategy plans
• Develop and maintain trusted-advisor relationships with client owners, appointed contacts, and on-site supervisors
• Analyze client concerns and develop corrective action plans
• Assist clients with obtaining and interpreting service information
• Participate in prospect meetings with sales and service team members
• Coordinate service delivery across multiple locations and Insperity departments
• Support departments with technical or complex client issues
• Educate clients and new team members on Insperity technical applications and product offerings

Human Resource Specialist

Senior Performance Test Engineer

Software Engineer

Outside Sales Consultant – Business Performance Advisor

Human Resource Specialist

Client Liaison