HCM Payroll Specialist

Insperity

. Create a premium customer experience through timely transition of new customers .

Posted 10/9/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and payroll processing, with a strong focus on building customer relationships and ensuring compliance with SOC-1 standards. Proficient in managing resources and delivering effective communication to support client needs and operational efficiency.

Highest-signal resume keywords

Payroll Service Bureau OperationsCustomer Service SkillsEffective Verbal And Written CommunicationMicrosoft Office ProficiencyHR Disciplines Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingData ReconciliationPresentation Design And DeliveryBudget ManagementHR Practices

Soft Skills

Customer Relationship DevelopmentProblem SolvingTeam CollaborationFlexibilityStakeholder Communication

Certifications & Qualifications

High School DiplomaBachelor’s Degree

Industry Keywords

SOC-1 CompliancePayrollBenefitsTaxationEmployment Documentation

About the role

Key responsibilities & impact

Create a premium customer experience through timely transition of new customers
Support existing customers and payroll processing
Troubleshoot situations and educate clients
Develop customer relationships
Respond to customer requests promptly
Collect new customer data, reconcile wage details, and process initial payrolls where required
Leverage internal resources to provide exceptional client service
Meet deadlines and keep stakeholders informed of resolution status
Maintain schedule flexibility to accommodate client needs
Escalate complex client issues and follow through to resolution
Support processes and procedures ensuring integrity and accountability for SOC-1 compliance
Follow scalable processes and procedures supporting rapid growth with high quality

Requirements

What you’ll need

High School Diploma or equivalent is required
Bachelor’s Degree is preferred
One to two years of experience in payroll service bureau operations supporting customers is required
Customer service skills in a team environment
Effective verbal and written communication skills
Ability to manage resources to budget and identify and fulfill staffing needs
Broad-based exposure to HR disciplines, including payroll, benefits, taxation, accounting, employment documentation, and general HR practices
Proficient in designing and delivering concise, clear presentations to broad audiences
Proficient use of Microsoft Office programs
Ability to learn other application programs as needed

Benefits

Comp & perks

Flexibility in work arrangements
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours