HCM Payroll Specialist

Insperity

. Create a premium customer experience through timely onboarding of new customers, support of existing customers, and payroll processing .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and payroll processing while ensuring compliance with SOC-1 standards. Proficient in managing customer relationships and delivering high-quality service in a fast-paced environment.

Highest-signal resume keywords

Payroll ProcessingCustomer OnboardingSOC-1 ComplianceEffective CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PayrollAccountingTaxationHR PracticesProcess DesignPresentation SkillsProject Management

Soft Skills

Customer ServiceConflict ResolutionDecision MakingTeam CollaborationFlexibility

Tools & Technologies

Microsoft Office

Industry Keywords

High Growth Payroll Service BureauCustomer-Centric ProcessesWage Detail ReconciliationEmployment Documentation

About the role

Key responsibilities & impact

Create a premium customer experience through timely onboarding of new customers, support of existing customers, and payroll processing
Maintain schedule flexibility to accommodate customer needs
Follow customer-centric processes and procedures to deliver premium service
Respond timely to customer requests
Collect new customer data, reconcile wage detail, and process initial payrolls where required
Communicate feedback on payroll system improvements to the Manager
Support processes and procedures ensuring integrity and accountability for SOC-1 compliance
Follow scalable processes and procedures supporting rapid growth with high quality
Manage assigned customer base daily to positively impact customers
Serve as backup to team members for customer inquiries, issues, and payroll support
Assist the Tax department as needed with timely tax-return resolution and filing during peak periods

Requirements

What you’ll need

High School Diploma is required
Bachelor’s Degree in Accounting or other related field preferred
Three to five years of experience in a high growth payroll service bureau operation onboarding and supporting customers and designing processes and procedures
Customer service experience in a team environment
Effective written and verbal communication skills
Effective problem solving, decision making, and conflict resolution skills
Ability to manage resources to budget and identify and fulfill staffing needs
Broad-based exposure to HR disciplines and understanding of payroll, benefits, taxation, accounting, employment documentation, and general HR practices
Proficient in designing and delivering concise, clear presentations to a broad audience
Ability to handle multiple projects and facilitate and coordinate testing and information-gathering sessions
Proficient use of Microsoft Office programs
Ability to learn other application programs as needed

Benefits

Comp & perks

Flexibility and work-life balance
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours